Forum Discussion

ambimom's avatar
ambimom
Reel Rookie
2 years ago

Roku Stick Activated But Does Not Appear on My Account

My Roku stick was getting the overheating message. This has happened in the past with other sticks.  I first detached the stick and put it in the freezer for a while, then attached an HDMI extender to see if that will solve the issue.  In the meantime, I checked the serial no and signed onto ROKU to see if is flagged ... but lo and behold, it's not show up on my account.  I know it's activated because I'm getting all my apps.  

 

 

TV & Player Setup
  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Where did you check the serial number?  The number written on the stick itself may be a Device ID and not a serial number even if it's labeled SN or "Serial number".  You can always find the real serial number under Settings->System->About.

    • ambimom's avatar
      ambimom
      Reel Rookie
      2 years ago

      It's in the settings on the stick itself, along with the model, software version et.al.

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        ambimom-

        When you go to Settings / System / About on the Roku, is the email address shown the same one you used to log into your account at Roku.com?