Roku stick 3810X won’t sync with any remote
I have this stick for about 3 years, I didn’t use for about 1 year. When I tried to use again the remote does not work. I tried buying a new one and same behavior.
the stick boots but I can’t control. I tried to factory reset and now it shows the setup screen with the step to sync the remote.
any ideas on how to make my stick work again?
You can buy it from Roku for $20:
USB Power Cable with Long-range Wi-Fi® Receiver | Roku
Only place to get it.
Those "long-range Wi-Fi receivers" do go bad, apparently. If it's still under warranty, start at:
Step-by-step instructions for returns and warranty replacements | Official Roku Support
If not, you can purchase a new one.:
https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver
If your Roku Stick 3810X is not syncing with any remote, try the following steps:
- Ensure that the remote has fresh batteries and is functioning properly.
- Unplug the power cable from your Roku Stick and wait for about 10 seconds.
- Plug the power cable back into the Roku Stick and wait for it to fully boot up.
- Press and hold the pairing button located on the remote for at least 3 seconds.
- Wait for the remote and the Roku Stick to establish a connection. This may take a few moments.
- If the remote still doesn't sync, try performing a factory reset on the Roku Stick. Go to the Settings menu, select System, then Advanced System Settings, and finally Factory Reset.
- After the reset, set up your Roku Stick again and attempt to sync the remote.
