Forum Discussion

Humble's avatar
Humble
Reel Rookie
3 years ago
Solved

Roku skipping through show and returning to home screen

While I was trying to watch tv my Roku started skipping through the show or going to the Home Screen and going to other channels or trying to buy things. I have restarted it and factory reset it but nothing helps. It might stop for a few hours but it always starts doing it again.

remotes
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi Community Users!

    Thanks for raising your remote issues with us! No worries, we're here to find you the best resolution for this.

    Have you tried to perform a system reboot on your Roku streaming devices/TVs? If not, we highly suggest so as many users have testified that this process worked for them. You can do it by navigating to your Home screen. Scroll and select Settings > System > Power (if this option is unavailable, proceed to the next step) > System restart. 

    Let us know if this works for you and we'll go from there.

    Thanks,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Daryl123,

    Thanks for posting, and welcome here in the Roku Community!

    We appreciate you sharing your concern with us, and we're here to assist you with this. Let's perform a restart of your Roku device to have optimal usage. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly check to see if you notice any improvements.

    Please let us know how it goes.

    All the best,
    Kash

25 Replies

    • Humble's avatar
      Humble
      Reel Rookie
      3 years ago

      I have tried but that doesn’t work 

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        3 years ago
        Humble wrote:

        I have tried but that doesn’t work 

        renojimmade two suggestions.  WHAT doesn't work?  Nobody is there looking over your shoulder, so you have to tell the people trying to help you what is going on (or not).

         

  • ElsieAggie's avatar
    ElsieAggie
    Reel Rookie
    3 years ago

    I bought a new one, new batteries, it’s doing the same thing. I don’t have other ir products. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        3 years ago

        Hi Community Users!

        Thanks for raising your remote issues with us! No worries, we're here to find you the best resolution for this.

        Have you tried to perform a system reboot on your Roku streaming devices/TVs? If not, we highly suggest so as many users have testified that this process worked for them. You can do it by navigating to your Home screen. Scroll and select Settings > System > Power (if this option is unavailable, proceed to the next step) > System restart. 

        Let us know if this works for you and we'll go from there.

        Thanks,
        Carly

  • Rr6's avatar
    Rr6
    Reel Rookie
    3 years ago

    I just replaced my roku remote and player for my 50" Vizio as someone on here recommended and it still does the random skipping. My old Roku without tv controls doesn't do have this problem. Like thousands more here I'm so disappointed.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi Rr6,

      Thanks for keeping the Roku Community posted, and we appreciate you reaching out.

      Could you tell us if restarting ( Settings>System>Power (if available)>System restart) your device helped fix the problem or if it came back even after a system restart?

      Please keep us updated!

      Thanks,

      Rey

  • Kristina7's avatar
    Kristina7
    Reel Rookie
    3 years ago

    Mine also,it keeps aci g through the side options and the the channels.its like a wheel of chance. Click to see where it stops

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      3 years ago

      Hi Kristina7,

      Greetings from the Roku Community!

      We're glad to assist you with your problem on your Roku device. Please refer to the troubleshooting steps provided above by RokuTakashi and check if this will resolve your issue. You can also reboot your router, which can help clear the cache, improve internet speeds, and keep your router protected from cyberattacks.
      Let us know how it goes, and we'd be happy to assist you further.
      All the best,
      Eunice

      • lewvine's avatar
        lewvine
        Newbie
        3 years ago

        Just fixed mine.

         

        The issue is the signal receptor on the Roku itself.  Place some electrical tape over the front of the Roku and that should fix the issue.

         

        Completely cover the front with the tape, or something else that will block all light going into the device.