Forum Discussion

vNoDespair's avatar
vNoDespair
Reel Rookie
3 years ago

[Roku Select Series TV] No signal when pressing home button on PS5

We purchased our Roku - 65” Class Select Series 4k Smart Roku Tv about a week ago. So far it’s going pretty well. The only issue we’ve been is that when we’re playing on our PlayStation 5. When we ar...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
3 years ago

Hi! vNoDespair,

A warm welcome from the Roku Community!

Thank you for reaching out to us regarding your PS5 issue. We are happy to help.

To eliminate the video delay on your HDMI or AV input, you can enable Game Mode for that source, improving the video response time.

You can only use game mode with an external device connected to your Roku TV. Use the instructions below to turn game mode off or on when using that device.

  1. Switch to the input on your Roku TV where your game console or computer is connected (e.g., HDMI 1, HDMI 2, AV).
  2. Press the Star button on your Roku TV remote.
  3. Use the directional pad to scroll up or down and select Advanced picture settings. The directional pad is plus-shaped and is in the center of your Roku remote.
  4. Scroll up or down and highlight Game Mode.

Press left or right on the directional pad to turn game mode off or on.

If you need additional help, use this link: What are the best settings on my Roku TV for gaming?

Let us know if this helps or not. Thanks! We appreciate your feedback.

Best regards,

Arjiemar

  • vNoDespair's avatar
    vNoDespair
    Reel Rookie
    3 years ago

    RokuArjiemar Unfortunately, that doesn’t solve my current issue as I already have “game mode” set to “on” and this problem has persisted despite this. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      3 years ago

      Hi vNoDespair,

      Thanks for the follow up regarding your PS5 issue.

      We would be more than happy to look further into this issue, but we will need more details.

      Can you please provide us the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Can you provide a video or screenshot of the issue you're experiencing?

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

      Regards,

      Chel

      • vNoDespair's avatar
        vNoDespair
        Reel Rookie
        3 years ago

        RokuJechealR RokuArjiemar 

        Thanks for the swift replies. Here is a link with the info you asked and a video of how the issues happens.

        https://imgur.com/a/9c5KiFS

        I also forgot to mention I do have a sound bar connected via ARC. When this issue happens or honestly whenever I press the ps5 home button on the control the sound cuts and I cannot restore it unless I go home on the tv then go back. I hope this issue can be solved as it’s super frustrating and causes me to have to wait 15-20secs as the cycle of no connect happens.