Forum Discussion

karadesiree's avatar
karadesiree
Reel Rookie
3 years ago

Roku screen won't stop scrolling when remote is pointed at it

Hi, hello. my roku keeps scrolling by itself after changing batterys, resetting, and pulling the plug. ive tried eveyrthing.. what do i do

remotes

14 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi karadesiree 

    Thanks for bringing this to our attention.

    Could you provide us with the serial number of the Roku device associated with the affected remote? This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

    We look forward to your response.


    All the best,
    Kariza

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        karadesiree 

        Thanks for the reply.

        I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.


        All the best,
        Kariza

    • VS3's avatar
      VS3
      Newbie
      3 years ago

      I just bought this Roku stick tonight and as soon as it was set up, the remote began wigging out! It would not stop scrolling up or down or left or right. I have a Roku stick and remote upstairs and that one has been around for 3 years. The sticks are fine... the remotes are not great. The 3-year old Roku stick is on its 3rd remote. The original one overheated... the first replacement just stopped working. Considering I just set up this new stick and remote tonight, I am beyond disappointed in the quality of the remote controls. I am returning the second Roku stick to Best Buy tomorrow after work. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Greetings VS3 

        Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku remote.

        If you take out the batteries in your remote, do you still see the scrolling issue occur? Have you already tried checking for a stuck/lodged button on your Roku device?

        If you are still unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

         

        Thanks,
        Danny

  • mshapiro2's avatar
    mshapiro2
    Newbie
    3 years ago

    Same!  This is very frustrating as I have done everything and it still won't stop scrolling.  I feel helpless not being able to contact anyone.  

    It's not the batteries. I've unplugged and plugged.  There are no other remotes in the room except for the TV.  How do I get help?  Thank you!

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hey mshapiro2

      Thanks for bringing this to our attention.

      Please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself. We'll be able to further assist you from there.


      All the best,
      Kariza