Forum Discussion

Piascikm's avatar
Piascikm
Reel Rookie
8 months ago
Solved

Roku right arrow button doesnt work

Hello, I was about to buy a new remote bc my right button does not work well and has been hurting my hand bc I have to use alot of force to make it work, I tried new batteries, repairing my remote, cleaning underneath the buttons, unplugging my roku stick, and yet nothing has worked, then as I googled about what I could do to fix it I noticed most of the comments in this community discussion is all about the same button..i guess maybe a manufacturer problem with the remotes, so may I please get a new remote, I tried to private message but seems I am not able to do so. Thank you

remotes
  • RokuTakashi's avatar
    RokuTakashi
    5 months ago

    Hey, RedVet21 

    Thanks for reaching out, and welcome to the Roku Community.

    I'm glad to hear that our support team was able to help, and I appreciate you for sharing updates with us.

    If you need further assistance, feel free to reach out to us. We're here to help.

    Thanks,
    The Roku Community Team.

53 Replies

  • Reece400's avatar
    Reece400
    Newbie
    7 months ago

    Same problem, Clearly a hardware problem - so I bought a replacement remote, and then it did same thing within month?! I contacted roku support and after an hour of back and forth they finally agreed to replace it.. but then closed the ticket without sending !!@# Thankfully the store let me return it even though it was outside their normal return window. I've given up and ordered a fire stick instead even though it doesn't do everything I want.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    8 months ago

    Welcome to the Roku Community, Piascikm!

    Thank you for notifying us about the Roku remote arrow button. We're here to help!

    Before we dive in, could you let us know which Roku TV or player this remote is paired with? Also, is this the original remote that came with it?

    We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the right arrow to see if this makes any difference.

    In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku streaming device, which has a voice command feature. 

    Let us know how it goes and we'll go from there.

    Best regards,
    Jharra

    • Piascikm's avatar
      Piascikm
      Reel Rookie
      8 months ago

      My remote is paired with the roku express 4k, and this is the original remote it came with. I tried resetting the remote and pairing it again but that did not work. Could you please help me out. Thank you.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        8 months ago

        Thank you for keeping us informed, @Piascikm!

        We truly appreciate the extra details you've provided concerning your Roku remote issue. To ensure we address your concerns effectively, we will be reaching out to you via private message for further assistance.

        Your patience is greatly appreciated.

        Thanks,
        Jharra

         

    • Asteele7's avatar
      Asteele7
      Newbie
      6 months ago

      Why aren’t you guys listening to the customers and  replacing the remote or fixing the actual issue ? Clearly hundreds if not thousands of people are having issues with the remote, specifically the right arrow button. Which is why I am now on this thread. Can you please provide a phone number or email to request a delivery of a new remote ? 

  • goldengoose's avatar
    goldengoose
    Newbie
    4 months ago

    Hello,

    I am having trouble with my recently purchased Roku voice remote control.  When I try to use the right button, nothing happens.  When I try to turn volume up, the tv turns off.  I have tried unplugging device, changing batteries on remote, did a network connection reset, re-paired remote, and have not had any luck.  Anyone have any ideas?  I am pretty disappointed that I am having issues so soon after purchase.

    -Aaron

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      4 months ago

      Welcome goldengoose,

      Thank you for informing us that the right arrow button on your new Roku remote is not working. We appreciate the troubleshooting steps you have tried so far.

      Please visit your inbox. We have sent you a private message to assist you further. We will wait for your response.

      Cheers,
      Roku Community Team

      • Emerson42's avatar
        Emerson42
        Channel Surfer
        4 months ago

        Sad to see I'm not alone in this I've bought extra remotes because of it. Too bad Roku seems happier ignoring the problem than fixing it 

  • Jcorte's avatar
    Jcorte
    Newbie
    5 months ago

    RokuJharra-Q , I'm having the same issues and this is the second remote in my home that has the same issue same model same everything it has been repaired countless amount of times. Do you finally have a solution for this considering this question was sent to you guys a while back?

     

    @JanetCorte

     

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      5 months ago

      Hi, Jcorte 

      Welcome to the Roku Community.

      I understand the issue you have experienced with your Roku remote where the right arrow button does not work.

      Please take note that I have sent you a private message here in the Roku Community. Check your inbox since I've reached you from there.

      Hoping for your continuous communication and response.

      Thanks,
      The Roku Community Team.

      • Bequah's avatar
        Bequah
        Newbie
        16 days ago

        I have a Roku express with voice remote. The right button doesn't work very well. You have to push very hard and if you are lucky it works. All the rest of the buttons work fine. After seeing that there are a lot of people with the same problem, how can it be fixed? I don't want to purchase another one when that is the only problem. HELP ME PLEASE!!

    • URpissnmeoff's avatar
      URpissnmeoff
      Reel Rookie
      5 months ago

      having exact same issue! Tried all ‘troubleshooting’ issues, but still can’t love it to the right- not seeing any solutions that worked- did anyone have success at fixing ? 
      thanks 

      • flute654's avatar
        flute654
        Channel Surfer
        5 months ago

        no, fixes found yet…and NO help from Roku!

  • Retiredrecluse's avatar
    Retiredrecluse
    Reel Rookie
    5 months ago

    Reel rookie - were you ever able to reach Roku and get your remote issue resolved???

    • Jldm3's avatar
      Jldm3
      Channel Surfer
      6 months ago

      I am using a voice activated remote and it is the right arrow that is not responsive. I have tried to re-pair the remote. I don't see a pairing button on the back of the remote.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      5 months ago

      Hi, Retiredrecluse 

      Thanks for posting, and welcome to the Roku Community.

      I see that you have a concern related to the issue posted in this thread, and we'd like to offer some help.

      Can you please tell me more about the issue you are experiencing? Additionally, what specific Roku remote model you are having issues with?

      Keep me posted.

      Thanks,
      The Roku Community Team.

      • flute654's avatar
        flute654
        Channel Surfer
        5 months ago

        I have a standard Roku remote…the left arrow key will not work…I have reset and repaired the remote 3 times..lit does not help. The remote is useless in thus mode you can nit select what you want to watch because you can nit mive the cursor on the screen….

  • RedVet21's avatar
    RedVet21
    Binge Watcher
    5 months ago

    I have the same problem. My streaming stick was out of warranty, but customer service was helping me with the resolution since. I have 6 devices in my home. After a little complaining they decided to send me a replacement remote. Keep you updated with results.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      5 months ago

      Hey, RedVet21 

      Thanks for reaching out, and welcome to the Roku Community.

      I'm glad to hear that our support team was able to help, and I appreciate you for sharing updates with us.

      If you need further assistance, feel free to reach out to us. We're here to help.

      Thanks,
      The Roku Community Team.

      • RedVet21's avatar
        RedVet21
        Binge Watcher
        4 months ago

        I had a challenge reaching you by DM.  My phone number was sent last week. Was it received?

        Thanks