Forum Discussion

Rod27's avatar
Rod27
Channel Surfer
8 months ago

Roku rewinds when hit skip button

So since the last update the Roku rewinds the show when you hit the skip intro button on every app on every show.

 

you know the skip intro button that shows up at the beginning of a show

remotes

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, Rod27 

    Thanks for reaching out.

    I understand the issue with your Roku remote that rewinds after skipping. I'm here to help.

    Let's troubleshoot this one to see improvements. Follow the steps below:

    Restart your Roku Remote

    • Reset your remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds.

    Re-pair your Roku remote

    • Set the Roku device in pairing mode, unplug it from the power outlet for 15 seconds, and plug it in again.
    • Initiate pairing by pressing and holding the Back and Home/pairing buttons for 5 seconds.

    For more details, visit this link: How to fix your Roku voice remote that is not working

    Hope this helps, and keep us posted.

    Thanks,
    Roku Community Team.

    • Daveb101's avatar
      Daveb101
      Channel Surfer
      8 months ago

      I've tried all of the above and even did a factory reset.  My roku still rewinds too. Getting ready to drop roku and try the Amazon stick

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        8 months ago

        Hi Daveb101 

        Thanks for bringing this to us!

        To assist me further, could you please provide the following information:

        • The model number of the remote.
        • Does it automatically rewind on a specific channel, or does this apply to all apps and shows on Roku?
        • When and where did you purchase this remote?

        Let's team up and work on this together!

        Roku Community Team