Forum Discussion

jorgeCA's avatar
jorgeCA
Newbie
3 years ago
Solved

Roku reset- Using any roku assigned that was assigned to a previous owner

Does anybody know if I reset a roku, and add it to my account, will that automatically remove it as a device in the previous owner's account OR do I need to tell him to remove that from his account as well?

TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    jorgeCA

    Thanks for the inquiry.

    When a Roku device is factory reset, it will be unlinked to the Roku account that it was originally linked to.


    Thanks,
    Danny

5 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    jorgeCA

    Thanks for the inquiry.

    When a Roku device is factory reset, it will be unlinked to the Roku account that it was originally linked to.


    Thanks,
    Danny

    • JRMFlorida's avatar
      JRMFlorida
      Binge Watcher
      3 years ago

      Building on that question, I had a roku stolen. So I specifically want to know isif I remove the Roku from my roku account will it automatically reset the actual Roku and reset all the channels/apps so any passwords entered would be erased? Or will the roku itself still have my information on it?

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi JRMFlorida,

        Thanks for the inquiry.

        Please be aware that removing the lost or stolen streaming device from your Roku account prevents unauthorized purchases.

        For more information about how to secure your Roku account if your Roku device is stolen, visit our Support page here: What to do if your Roku device is lost or stolen | Official Roku Support

        Please keep us posted if you need further assistance or clarification.


        Best regards,
        Mary