Forum Discussion

hemihead's avatar
hemihead
Reel Rookie
2 years ago

Roku Remotes are junk, can not control the volume up ordown

I have two Roku Remotes with the same issue, when I adjust the volume up or down it by it self goes to the extreme up or down, what gives, and can it be returned or exchanged? Bob Amyot

remotes

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi hemihead,

    Thanks for reaching out to us here in the Roku Community!

    May we first know when the issue started happening? Does the issue occur while using or streaming an app, or does it happen while on the Home Screen? In addition, what troubleshooting steps have you taken so far to resolve the issue?

    By providing additional details, we will be better equipped to provide you with further assistance.

    All the best,

    Chel