Forum Discussion

romanosyr's avatar
romanosyr
Reel Rookie
2 years ago

Roku remote works with old batteries but not new batteries

I am unable to change the batteries in my Roku voice remote without losing functionality. I can still control the TV (power on/off, Volume up/down) but none of the buttons would work for Roku could not select any apps or use any of the quick access buttons (netflix, disney etc) the old batteries were low but not completely drained (remote settings say 22% battery life) If I put the old batteries in it works fine, everything works! but the second I change batteries it stops working. Remote wont pair, I've tried unplugging everything, using the pair button, trying to add a new remote from the phone app. The only thing that works is using the old, almost dead batteries?!?  Any ideas?

6 Replies

Replies have been turned off for this discussion
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi romanosyr,

    A warm welcome here in the Roku Community!

    We will be more than happy to assist you further with this Roku remote problem. Please try these troubleshooting steps below.

    Put your streaming device in pairing mode.

    1. Remove the power cable from your streaming device.
    2. Wait at least 5 seconds.
    3. Re-connect the power cable.
    4. Wait for your streaming device to power on and the Home screen to appear on your TV screen.
    5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

    Put your voice remote in pairing mode.

    1. Remove the battery cover on the back of your voice remote.
    2. Remove both batteries from the battery compartment.
    3. Wait 5 seconds, and then reinsert the batteries.
    4. If your remote has a pairing button, press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.
    5. If your remote does not have a pairing button, press and hold both the Home button and Back button for 5 seconds, or until you see the status light begin to flash.
    6. If the status light does not flash, try replacing the batteries.
    7. Wait for 30 seconds while the remote establishes a connection with your streaming device.

    Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

    Replace your remote batteries.

    1. Remove the battery cover on the back of your remote.
    2. Remove both batteries from the battery compartment.
    3. Replace the batteries with a new matching pair and test again.

    Let us know how it works, and we will continue to assist you further.

    Kind regards,                                                                                                                                          John

    • romanosyr's avatar
      romanosyr
      Reel Rookie

      No success, its like the old batteries are programmed to the remote! 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator

        Hi romanosyr,

        Thank you for keeping us updated!

        We understand you're having trouble with your Roku remote. We're happy to help you. Have you tried to put in a new set of batteries again to see if that will fix the issue?

        We look forward to hearing from you soon.

        Regards,                                                                                                                                                  John