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DaveAas's avatar
DaveAas
Reel Rookie
4 months ago

Roku remote won't work with my Samsung TV

I just bought a Roku Ultra and it came with a Roku Voice Remote Pro 2nd Edition. I cannot get it to work with my Samsung TV. I tried both IR and CRC (Anynet+)

Roku Device: 4850R

Samsung Model: UN65JU6700

My Fire Stick works great, but I want to move to a Roku. This is not making my life easier or better.

Thanks.

remotes

2 Replies

  • DaveAas's avatar
    DaveAas
    Reel Rookie
    4 months ago

    Never mind. I made a support contact with Roku. They are replacing my device.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      4 months ago

      Hi, DaveAas 

      Thanks for keeping us updated.

      I appreciate your patience and understanding as our Support team is working to assist in addressing your concern.

      If you need further assistance, please feel free to let us know.

      Thank you for your ongoing support and understanding.

      Best,
      Roku Community Team.