Roku remote wont work after factory reset
I'm having the same issue and the "solutions" have not worked.
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5 Replies
It was a gift, so I'm not sure where it was bought. He thinks it was Walmart or Best Buy -- likely a in-person purchase. It was activated in November 2021.
Got it, Penkc!
When you get a chance, please check your inbox. We've sent you a private message.
Hoping to get a response soon!
Roku Community Team
Hi there Penkc
It seems you're having an issue with your Roku remote. We'd like to take a closer look at it.
What Roku model and remote do you have? What appears on your TV when turned on? Which troubleshooting steps have you tried?
For more tips, visit here.
Looking forward to your reply.
Roku Community Team
I have the 3930X (Roku Express) with a simple remote. When the remote stopped working I changed the batteries. No luck. When I reset the receiver, the language menu comes up, but the remote does not work. I've tried it holding the home and back buttons together for 5 seconds and then again for 20 seconds. I've switched the HDMI port, no luck. I also tried it on a different TV and had the same trouble.
Thanks for the extra info! Penkc
Is this the Roku remote included with your Roku device during purchase? If so, could you please share when and where you bought this?
Hoping to get a response soon!
Roku Community Team
