Hi htoll,
Thanks for keeping in touch and providing the additional information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being.
Best regards,
Mary
ML24, it's not clear what you're trying to do. Roku remotes with TV controls will only control the power, volume, and mute functions of a TV and there's no way to get it to do that without a Roku device connected to the TV to configure the remote. Are you trying to use the Tablo channel/app on a Roku device?
Prior to purchasing a replacement remote control for my Roku Streaming Stick Premiere, I did everything I could to restore the remote aside from disassembling it nothing worked to revive it: I tried to teach my Logitech Remote control and they did not pair. I finally purchased the replacement remote and it has been working okay.
Is anyone on this community chat aware of the fact that Roku does not offer the information on the site that older remotes just stop pairing at some point and that all their "support" just sends us in circles? When you've been all over the site, all over this chat looking for answers that keep sending you down rabbit holes, been to the BestBuy Geeks for help and none of the advice works, guess what? That's because you have to buy new Roku's! This is what I was told by Roku customer support after spending hours chasing down the same ineffective advice that you all appear to have been chasing down.
Both my streaming stick players suddenly stopped pairing with my remotes at the same time. I've been around and around with all the online advice, both on the Roku site and generally. You know the drill: unplug player. plug back in. take batteries out. put new batteries in. Press pairing button. pairing screen will come up. (Only no, it will not come up!) Check for HDMI interference. Check for WIFI. Unplug player. Plug back in. Put fresh batteries into remote. Take batteries out. Put batteries in. Press pairing button. Pairing screen will appear.. etc. etc. My customer support person on Roku Chat had me give them the remote and stick serial numbers, and descriptions of them too. They asked me what was wrong. I wrote them that I'd put all that into the initial chat description of the problem --which included all I've written to you here. Then they advised me to "unplug my player. plug it back in. get fresh batteries. take batteries out. put batteries in. press pairing button..." I said, um. I have DONE ALL THAT MANY TIMES!! I WROTE YOU THAT AT THE BEGINNING OF THIS CHAT!". They wrote back "Please be advised to go buy new Roku players at this site..." So... I say to you all, probably don't waste much time trying to figure this problem out with the advice that's available. If you still love Roku, go buy new ones. Otherwise, try Apple. At least Apple products come with tech support that's mostly accurate, available and accountable.
