Forum Discussion

jeffsilverman1's avatar
jeffsilverman1
Newbie
22 days ago

Roku remote won’t wake TV after short inactivity.

I have the 3830R Streaming Stick Plus running 14.5 and there are no power options per your response above. The impact is that I cannot use the Roku remote to wake the TV after a brief period of time.

remotes

1 Reply

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    22 days ago

    Hey jeffsilverman1​

    Thanks for reaching out!

    We understand that you're experiencing an issue with your Roku Streaming Stick Plus remote, and we would like to take a closer look at it.

    Could you provide us with a few more details to help us investigate?

    • Roku device ID (found under Settings > System > About)
    • Clarify the issue – When you say you're trying to "wake the TV," is the TV completely off, or is it just in screensaver or standby mode?

    In the meantime, try the couple of steps below:

    1. Restart your Roku device (navigate to Home > Settings > System > Power (If you do not see a Power submenu, skip to the next step), select System Restart)
    2. Restart the remote (remove the battery, put it back in after 5 seconds, or press and hold the Back and Home buttons simultaneously)

    For additional info, please see this link.

    Keep us posted!

    Thanks,
    Roku Community Team