Forum Discussion

jimmync's avatar
jimmync
Reel Rookie
12 months ago

Roku remote will not connect to TV for power or volume

It's only 1 tv and it's a 5 year old tv. It's a Vizio Quantum 65 4K Smart TV. When I go thru the remote set up it goes thru all 8 test channels with "is the sound on?" and then says remote can't be set up. There has to be a trick, right? No way that roku can't connect to a 5 year old Vizio tv. Anyone have any suggestions?

2 Replies

  • Adding I've tried with multiple Roku. Express 4K, Streambar, same issue with both.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    A warm welcome here in the Roku Community, jimmync!

    Thank you for reaching out. We'd be happy to help you.

    Firstly, have you successfully set this up before via HDMI-CEC? If not, perhaps our Roku Community Remote expert can help us with the codes Tivoburkee.

    Best regards,
    Carly