Forum Discussion

matrevino72's avatar
matrevino72
Binge Watcher
4 years ago

ROKU Remote warranty-will not take ownership

my roku pro remote has been acting up volume will stop working, and will frequently need to be paired to the TV again, battery level is never gone below 50% before recharging and the tv is less than ...
remotes
matrevino72's avatar
matrevino72
Binge Watcher
4 years ago

Yes, this a Roku voice remote pro that was purchased to replace the roku remote that came with the tv.

TV Serial# is -X00000EGRKPH

Device ID is- S02RT0DGRKPH

Model is 43S431

RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi matrevino72,

Thanks for keeping in touch and providing the additional information.

I can see that you’ve been in contact with our support team regarding your Roku Voice Remote Pro issue. Rest assured that I’ve followed up on your issue with our support request. We sincerely appreciate your patience. Keep an eye on your email, a member of our support team will be in contact.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

  • matrevino72's avatar
    matrevino72
    Binge Watcher
    4 years ago

    yes, I tried to contact support directly initially, but that was an exercise in futility, the agent kept trying to direct me to contact TCL support and would not listen when I told them several times that it was not a TCL product.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi matrevino72,

      Thanks for following up.

      We sincerely appreciate your patience regarding this matter, rest assured that I make a note when I escalated your issue to our Support team. Keep an eye out for a member of our Support team to contact you and follow up directly.

      Thank you for your kind understanding.


      Best regards,
      Mary