ROKU Remote warranty-will not take ownership
my roku pro remote has been acting up volume will stop working, and will frequently need to be paired to the TV again, battery level is never gone below 50% before recharging and the tv is less than ...
Forum Discussion
Hi matrevino72,
Thanks for reaching out to the Roku Community!
We're sorry if it caused any difficulties and I'd like to know more about how we can help. Just to confirm, the remote that is not working is a Roku remote that you purchase separately, is that correct? Is this a Roku Voice Remote Pro? If so, can you please provide the serial number/device ID of the Roku device that is paired with the remote?
We look forward to hearing from you and assisting you with your needs. Thank you!
Best regards,
Mary
Yes, this a Roku voice remote pro that was purchased to replace the roku remote that came with the tv.
TV Serial# is -X00000EGRKPH
Device ID is- S02RT0DGRKPH
Model is 43S431
Hi matrevino72,
Thanks for keeping in touch and providing the additional information.
I can see that you’ve been in contact with our support team regarding your Roku Voice Remote Pro issue. Rest assured that I’ve followed up on your issue with our support request. We sincerely appreciate your patience. Keep an eye on your email, a member of our support team will be in contact.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
Maryyes, I tried to contact support directly initially, but that was an exercise in futility, the agent kept trying to direct me to contact TCL support and would not listen when I told them several times that it was not a TCL product.
