Forum Discussion

Erinangelab's avatar
Erinangelab
Reel Rookie
10 months ago
Solved

Roku remote suddenly stopped controlling Vizio TV

got the  4K streaming stick about two weeks ago. On initial set up it paired with my TV and had been working fine. It has suddenly stopped working, my television controls, power, power, and volume. My system is completely up-to-date. I have unplugged the Roku and also entered pairing mode on the remote and repaired to the Roku without success to work the television. How can I get my remote to work with my television again?

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi Avg_Intrnt_Prsn,

    It's great to have you here in the Roku Community!

    We appreciate your report on this issue and are here to assist you. To start, please follow these steps to enable CEC on your TV and set up the remote for TV control.

    Set up remote for TV control:

    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process

    You can even set up CEC manually on your Roku TV. Just follow these steps:

    • CEC steps:
      1. Hold Settings on your LG remote for 5 seconds to open the Settings menu
      2. Select All Settings from the bottom right corner of your display
      3. Select General from the left menu
      4. Select SIMPLINK (HDMI-CEC)
      5. Set SIMPLINK (HDMI-CEC) to On, and confirm

    For detailed instructions, please visit our support page:

         - How to set up your Roku voice remote to control your TV
         - How to enable HDMI-CEC and ARC on your TV

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    6 months ago

    Hi tozoche,

    Welcome to the Roku Community!

    We appreciate you bringing the power and volume issues with your Roku remote to our attention. To better assist you, we would like to share some troubleshooting steps that may help resolve this issue.

    We encourage you to visit and follow these articles on How to set up your Roku voice remote to control your TV steps to ensure your device is set up correctly.

    If you have any questions or need further assistance, please don't hesitate to reach out.

    Thanks,
    Jharra

9 Replies

    • Erinangelab's avatar
      Erinangelab
      Reel Rookie
      10 months ago

      Thank you for that but I have been through the settings and tried to set it up with Vizio codes and then many others (as I had read worked for other Roku users) like sharp, Sony, Westinghouse, LG. It just won't accept any codes now. It's so frustrating because it had been working from original set up for weeks. Why won't it pair to TV now?

      • renojim's avatar
        renojim
        Community Streaming Expert
        10 months ago

        I assume the TV's own remote is working and there's nothing blocking the front of the TV.  If the TV's own remote doesn't work, that would point to a problem with the TV.  Have you tried the CEC option (if your TV supports CEC)?  It's possible, although rare, that the IR transmitter in the remote has failed.  You can try pointing the remote at a digital camera like the one in your phone and pressing the mute button on the remote.  You should see a flash coming from the end of the remote on the camera's screen.

  • Avg_Intrnt_Prsn's avatar
    Avg_Intrnt_Prsn
    Channel Surfer
    10 months ago

    About 3 days ago my Roku remote suddenly stopped controlling the volume on my 2017 LG OLED TV after working just fine for about 5 years. I trying to reestablish the code relationship, the Roku process tells me CEC is not an option (which I never used before and don't want to) and I cannot make the music stop playing in the remote-TV matching process which is what set this Roku remote up originally with this TV and which has maintained the remote-TV link just fine for the past 5 years. WTF?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      10 months ago

      Hi Avg_Intrnt_Prsn,

      It's great to have you here in the Roku Community!

      We appreciate your report on this issue and are here to assist you. To start, please follow these steps to enable CEC on your TV and set up the remote for TV control.

      Set up remote for TV control:

      1. Press Home on your Roku voice remote
      2. Scroll and select Settings
      3. Select Remotes & devices
      4. Select Remote
      5. Choose your voice remote from the list and select Set up remote for TV control
      6. Follow the on-screen prompts to complete the process

      You can even set up CEC manually on your Roku TV. Just follow these steps:

      • CEC steps:
        1. Hold Settings on your LG remote for 5 seconds to open the Settings menu
        2. Select All Settings from the bottom right corner of your display
        3. Select General from the left menu
        4. Select SIMPLINK (HDMI-CEC)
        5. Set SIMPLINK (HDMI-CEC) to On, and confirm

      For detailed instructions, please visit our support page:

           - How to set up your Roku voice remote to control your TV
           - How to enable HDMI-CEC and ARC on your TV

      Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

      Thanks,
      Jharra

      • tozoche's avatar
        tozoche
        Newbie
        6 months ago

        I have the same issue.  Roku Ultra 4802X. Only 5 months old.  Has been working with Visio TV perfectly for 5 months (conrolling power and volume), then all of a sudden no longer able to control power and volume.  I tried resetting, repairing, all the steps on this thread.  Nothing works.  Any other suggestions?