I know that Roku doesn’t guarantee sound bar control, but our Roku 3 Gaming Remote has worked great with our Sony sound bar for years, and now all of a sudden it stopped controlling volume. Was there some update or did something happen to the firmware that prevents this from syncing?
Hi hiroshi87,
Thanks for your first post in the Roku Community!
For us to better understand the issue you are experiencing, can you please provide us with more detailed information about the issue you are experiencing? When did this issue first start occurring?
We also recommend taking a look at our Support page to troubleshoot remote issues: Why is my Roku® voice remote not controlling power and volume on my TV? | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
I’ve been having the same issue starting a few days ago. It’s happening with two different Roku remotes on two different tvs. One is a Roku-based TCL 6 (hooked up to a Vizio 5.1 via eArc), and the other the small Roku 4K that you plug into a non smart tv (this tv has no external speaker system). I was thinking maybe there was a software update that broke some compatibility.
Sorry I don’t have a fix, but I came across your post and fingered I’d chime in. Hoping for a solution.
Hi Salty13,
Welcome to the Roku Community!
We understand that you are facing an issue with the Roku remote not working. We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:
We appreciate your patience while we investigate this issue and We look forward to your responses for gathering your details.
Best regards,
Mary
Has there been any resolution to this issue? I am still not able to control the sound on my sound bar. It seems coincidental that my last software update was done on 5-13 and these same issues are being noted in the following 1-2 weeks. Is there a fix for this change?
It happened to me, and it took me a while to notice, but the HDMI of the soundbar has to be plugged in even if you use optical like me. Then I did a remote setup for tv and boom, it worked.
The instructions for hdmi connection don't work for me because my LG soundbar only uses an optical audio connection. Pairing the remote with the TV succeeds but the volume control only works momentarily, then disappears. All of this worked fine until recently. Roku seems to have changed something in a software upgrade. What is it?
Roku streaming stick 4k running on a Panasonic Viera plasma TV with a LG soundbar.
