Forum Discussion

Samurai's avatar
Samurai
Reel Rookie
8 months ago

Roku remote suddenly changes volume really slow on LG TV

I have an Roku Ultra 4800R connected to my LG TV. Yesterday my Roku remote began to act weird, when I press volume buttons (configurated via Infrared) the volumen level changes, but really slow IT WAS WORKING NORMAL two days ago. I did not do any configuration on my Roku or TV. Hope someone can help me  with this issue. I don't want to use two remotes to watch TV!

I Replaced batteries and problem persists, tried to use Roku Ultra remote with my Sony and RCA TV'S  and they worked fine, only my LG TV's have this problem.

remotes

7 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    8 months ago

    If you're using IR, it seems that the problem may be more likely with the TV.  Does the TV's remote exhibit the same problem?  Have you tried going through the setup of Roku remote for TV control again?  Have you tried restarting the TV by unplugging its power for several seconds?

    • Samurai's avatar
      Samurai
      Reel Rookie
      8 months ago

      I have two other LG Tv's (one of them non smart TV) and they exhibit the same problem with Roku Ultra remote. original remotes worked fine. Maybe a TV code problem with this specific model?.

      I have tried setting up the remote again through IR configuration and problem did not solve.

      Testing Roku Ultra remote with Sony and RCA TV's and it worked normal.

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        8 months ago

        Greetings, Samurai.

        Thanks for letting us know that you're having an issue with the volume on your TV. We're here to help.

        Have you tried restarting the device? If so, could you please try to update the device?

        Please keep us posted.

        Thanks,
        Roku Community Team