Forum Discussion

Scooter2's avatar
Scooter2
Streaming Star
2 years ago
Solved

Roku remote stops working

Streaming Stick 4K - remote stops sending commands to the TV - only way I can fix that is to take off the back cover, rotate the batteries with my finger and then everything starts working again. Have tried new batteries to no avail. Happens now and then - not every time I use it?

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Thank you for keeping us posted, ThePibbster!

    We appreciate your posts, updates, reports, and feedback about issues with your Roku remote. Please don't hesitate to contact us if you have any additional reports or problems with your Roku device or TV.

    For further Roku support, you can:
    Thank you for your understanding and continued participation in our community!
     
    Happy Streaming! ðŸ’œ
    Best regards,
    The Roku Community Team

66 Replies

  • GoofyFoot's avatar
    GoofyFoot
    Newbie
    2 years ago

    I’ve had the exact same issue! I have two 4K stick voice remotes bought a couple of months apart. They both had the problems and stopped working at the exact same time. I’ve gone through every trouble shooting procedure they’ve suggested. It all adds up to a recent update by Roku and it bricked our remotes. Come On Roku! Telling me I need new remotes or to use my phone is a solution! They aren’t even 6 months old! 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi GoofyFoot,

      Thanks for joining us here in the Roku Community!

      Thanks for your report and we're sorry for the inconvenience.

      We'll also need reinforcement from our support team about this. I also added a PM to you.

      Thanks,

      Rey

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Scooter2-

      You may have some dirt or corrosion on the battery contacts in the remote.  You may be able to clean them by scraping with a small screw driver or nail file.

      • Scooter2's avatar
        Scooter2
        Streaming Star
        2 years ago

        Contacts look nice and clean - might try a dab of dielectric compound on them.  This is happening to several of my roku streaming 4K setups - so I am wondering if this is a problem with these remotes ?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Scooter2,

    Thanks for getting back to us!

    We'll share this with our Support team for further assistance. I also ping via PM for more information.

    Regards,

    Rey

    • HAYN29's avatar
      HAYN29
      Reel Rookie
      2 years ago

      Like Scooter2, Emissary35 and Goofyfoot, I'm having the exact same issue.  I've tried all the ROKU troubleshooting tips and the solution would only last 5 minutes.

      Remote Model: RC-AL7

      SN: SKU3226000777

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi HAYN29,

        We understand that you're having the same issue as the others. No worries, we're here to help.

        Would you mind sending us a PM here at the Roku community? We'd like to continue assisting you from there.

        We'll be anticipating your response.

        Regards,
        Janadee