Forum Discussion

Cm91220's avatar
Cm91220
Newbie
3 years ago

Roku remote stopped working, can’t use app remote

I have a Roku express and my remote suddenly stopped working. Wasn’t a huge issue because I could still use the remote in the Roku app. But now my app can’t find my device. I’ve tried resetting the device but no luck and I can’t navigate anything with no remote or app remote. Anything else I can do or do I need to buy a new remote?

tv & player wifi

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    If you factory reset it to where it's on the "Let's get started" page then you'll need a remote. 

    If you simply reset/restarted it to where it's on the normal Home Screen then try restarting all your network equipment - gateway/modem/router.  Does it display the time in the upper right or "Not connected"?