Forum Discussion

Fall's avatar
Fall
Reel Rookie
2 years ago
Solved

Roku remote sticking buttons

How many thousands of people have to complain about the sticking remote buttons all of a sudden until roku will create a fix in an update. This is ridiculous. FIX YOUR MESSED UP REMOTE CONNECTIONS!! ...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Fall,

    Thanks for keeping us posted!

    We appreciate you for providing the information. You can restart your Roku device to resolve the issue. To do this, navigate to Settings > System> System Restart. After this, kindly check to see if it resolves the issue.

    Please keep us posted.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi madmax2069,

    A warm welcome here at the Roku Community!

    We appreciate you reaching us here regarding your remote issues. No worries. We're committed to finding the best resolution for this. 

    Could you please provide us with the details sent by RokuJohnB above? So that we may be able to forward your concern regarding the remote skipping tiles or pressing all the way with just one press to the appropriate Roku team for further investigation. Rest assured that we'll be doing our best to resolve this issue as soon as possible as your satisfaction is essential to us.

    Regarding the HDMI CEC, you can actually enable it, but we can't guarantee that you can use the remote of your TV after doing it. Roku remotes have different system version that is only compatible with Roku streaming devices. 

    We'll wait for your response.

    Thanks,
    Carly

madmax2069's avatar
madmax2069
Binge Watcher
2 years ago

Yeah, I can no longer trust my Roku ultra remote to adjust the volume as it can continue to turn up or turn down the volume after I already stopped pressing the volume button. 

Now I'm stuck with having to use two remotes to operate the Roku box (one to control the Roku, and one to control the volume of the TV). 

And why doesn't the Roku boxes fully support HDMI CEC to be able to use the TV remote to control the Roku box (this would be a great option for those of us running into all these Roku remote issues) instead of having to buy yet another Roku remote only to run into the same issue yet again. I'm done with Roku remotes due to all the issues with them, I'm fed up with it, just let me use my TVs remote over HDMI CEC to control the Roku box like I can with my Amazon fire stick, Apple TV 4K, my Blu-ray player. 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Hi madmax2069,

A warm welcome here at the Roku Community!

We appreciate you reaching us here regarding your remote issues. No worries. We're committed to finding the best resolution for this. 

Could you please provide us with the details sent by RokuJohnB above? So that we may be able to forward your concern regarding the remote skipping tiles or pressing all the way with just one press to the appropriate Roku team for further investigation. Rest assured that we'll be doing our best to resolve this issue as soon as possible as your satisfaction is essential to us.

Regarding the HDMI CEC, you can actually enable it, but we can't guarantee that you can use the remote of your TV after doing it. Roku remotes have different system version that is only compatible with Roku streaming devices. 

We'll wait for your response.

Thanks,
Carly

  • madmax2069's avatar
    madmax2069
    Binge Watcher
    2 years ago

    My issues are with the volume buttons on the remote only, nothing to do with the Directional, or any other buttons used for UI navigation or playback. But I do believe that this is a similar issue with people having random UI inputs with their remotes. 

    It seems like a software issue. I can reboot the Roku and remove and replace the batteries from the Roku remote which stops it for about a week then it'll start turning up or down the volume of the TV after I press the volume button, it acts like I'm still pressing the last volume button I pressed to adjust the volume. 

    If it was a hardware button failure it wouldn't clear up after rebooting the Roku box or removing and reinstalling the batteries in the remote and not do it for a week.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi madmax2069,

      Thanks for posting to the Roku Community!

      We're more than happy to assist you with your remote. Please try these steps:

      1. Navigate to Settings.
      2. Select Remotes & Devices.
      3. Select Remotes, followed by your remote.
      4. Select Set up remote for TV control.

      After doing so, please try to restart the system by pressing the Home button on your remote, then go to Settings, System, Power, and System Restart. You can also check out this link here for why your Roku remote is not controlling the power and volume on the TV.
      Warm regards,
      Eunice

      • BigDaddyRP's avatar
        BigDaddyRP
        Reel Rookie
        2 years ago

        Same problem here as madmax2069 on my Roku Ultra. I noticed the volume jumping ahead one or two steps out of the box and has continued to get worse. Now on one press and release it will stick and continue raising the volume.  I tried the fixes mentioned and nothing has worked. I think this is a device issue rather than software glitch since the volume was wonky out of the box and none of the recommended fixes have worked.