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Roku remote sticking buttons
How many thousands of people have to complain about the sticking remote buttons all of a sudden until roku will create a fix in an update. This is ridiculous. FIX YOUR MESSED UP REMOTE CONNECTIONS!! ...
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Hi Fall,
Thanks for keeping us posted!
We appreciate you for providing the information. You can restart your Roku device to resolve the issue. To do this, navigate to Settings > System> System Restart. After this, kindly check to see if it resolves the issue.
Please keep us posted.
All the best,
Kash
I've done that on 2 different tvs as well as the following: I've unplugged everything for 15 min and plugged back in. I've removed the batteries and tried reconnecting the remote. I've tried covering the front of the remote after pressing the button. I've checked for updates.
Hi Fall,
Thanks for keeping us posted!
We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
John
