Forum Discussion

JOHNNYD1632's avatar
JOHNNYD1632
Reel Rookie
2 years ago

Roku remote pro (2nd edition) not voice command not working

Recently bought the Roku voice remote pro this is the one that has the little switch on the side where you can turn the voice on or off and is also rechargeable.  Problem is the voice feature of th...
remotes
Replacement remote
Voice search
emilyoka's avatar
emilyoka
Reel Rookie
2 years ago

 I tried the 20 second hold per your instructions and all it did was start to blink the light and then stopped blinking and got caught on a page and would not release the page. It tried several different options such as turning off the roku and turning it back on, pressing different buttons but it was just caught. Finally after pressing everything it would release to "live" but live would not change to any other option except to go back to the caught up page. Then after pressing all kinds of buttons, it finally released but voice still did not work. Any help would be appreciated. Thanks.

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! emilyoka,

Thanks for the follow-up,

We appreciate you contacting us regarding the issues you are experiencing with your Roku Voice remote pro's voice command feature. We appreciate the troubleshooting steps you have taken, and we are pleased to assist you.

Microphone Info

  • The microphone is located to the left of the power button (the tiny hole)
  • The new voice remote pros microphone can be triggered by the following
    • Holding down the microphone button (below the down arrow button)
    • By saying ("Hey, Roku)

Roku Voice FAQ 

How to use voice to search and control your Roku streaming device

Troubleshooting Steps

If the microphone is not working, 

  1. For hands-free, make sure the button on the left side of the remote is in the "On" position (the button is up and will show green below), and you should say "Hey Roku" clearly. 
  2. For button trigger: Make sure you hold the microphone button when talking. 
  3. Hold the remote closer to your face and trigger either hands-free or a button. 
  4. Restart the Remote
    • This can be done by holding the Back button and the Home button for a full 20 seconds)
  5. Re-pair the remote (Only do this if there is a light when pressing buttons)
  6. Charge the remote: (only do this if the remote is not responding at all)

If the issue persists, we would be happy to investigate further, but we will need further details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

  • 4KUltra's avatar
    4KUltra
    Newbie
    2 years ago

    I just got this two weeks ago and it happened to me I know exactly what’s going on and how to fix it.. so if you go to remotes in settings your 1 remote will turn into 2 remotes, go look at your remotes, iv only ever had one pro remote which came with me new Roku ultra 4k and my voice stopped working so I went to remotes and sure enough there was two remotes there as if I had connected another remote, go look at the date and times they were connected and you should see, I fixed it by deleting both remotes it showed was connected and repaired it and it’ll work. This is a bug of some sort and they need to fix it 

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Hi, 4KUltra thank you for posting here in the Roku community!

      We appreciate you taking the time to share your insights on this matter, and we note this. Your contributions are invaluable and have the potential to greatly assist other community members who may be facing similar challenges.

      Thank you for your continued support!

      Warm regards,
      Jharra