Forum Discussion

JOHNNYD1632's avatar
JOHNNYD1632
Reel Rookie
2 years ago

Roku remote pro (2nd edition) not voice command not working

Recently bought the Roku voice remote pro this is the one that has the little switch on the side where you can turn the voice on or off and is also rechargeable.  Problem is the voice feature of th...
remotes
Replacement remote
Voice search
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, JOHNNYD1632!

Thank you for sharing your concern with your Roku Voice Remote Pro. I'd be happy to find you the best resolution possible.

Before proceeding, may I know when and where you purchased this remote? Also, can you please confirm if this is the Roku Voice Remote Pro 1st or 2nd edition? You may refer to this page to help you identify this remote:

In the meantime, please confirm if you've pressed the Back and Home buttons simultaneously for about 20 seconds to reset it. You may also refer to our support article, which is dedicated to this.

How to fix your Roku voice remote that is not working

I'll be looking forward to your update!

Best regards,
Carly

spring1's avatar
spring1
Channel Surfer
2 years ago

I've followed all instructions several times. It's still not working - even for the brand new Voice Remote Pro - I'm wondering if there was a flaw in the recent upgrade... See my other recent posts for more details - user name is spring1

thanks for any help

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, spring1!

    Thanks for posting here. 

    I believe I saw your post on a different thread, and I've already reached out to you via PM. Kindly check your inbox for further assistance, as I have requested further details regarding this matter.

    Thank you for your patience and understanding. 

    Best regards,
    Carly

    • Jburley2005's avatar
      Jburley2005
      Newbie
      2 years ago

      I am having the same issue. I have reset it twice now and it has not helped. Just bought it a couple weeks ago and this was the main selling point for me. Should have gotten the cheaper one instead.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here in the Roku Community, Jburley2005!

        Thank you for sharing your concern about the voice command feature on your Roku Voice Remote Pro (2nd edition). Rest assured that we're here to help you fix this.

        We appreciate the troubleshooting steps you've tried but no worries! I will work closely with our Support team to provide additional reinforcement in this case. Following this, I will reach out to you privately to gather any further necessary information.

        Your continuous patience and understanding as we work on this are highly appreciated.

        Best regards,
        Carly