A warm welcome here in the Roku Community, JOHNNYD1632!
Thank you for sharing your concern with your Roku Voice Remote Pro. I'd be happy to find you the best resolution possible.
Before proceeding, may I know when and where you purchased this remote? Also, can you please confirm if this is the Roku Voice Remote Pro 1st or 2nd edition? You may refer to this page to help you identify this remote:
In the meantime, please confirm if you've pressed the Back and Home buttons simultaneously for about 20 seconds to reset it. You may also refer to our support article, which is dedicated to this.
How to fix your Roku voice remote that is not working
I'll be looking forward to your update!
Best regards,
Carly
I have what I believe is the second edition voice remote. And yes I have tried resetting by holding the home and back button for 20 seconds. I have tried resetting at least 10 times now. Still the voice function does not work. Like I said the manual function no issues... I'm just sorry that I spent the extra money for this at this point
Was purchased from Walmart about a month and a half ago.
Mine is doing thw same thing. I have a love hate relationship with this Voice remote pro 2. The hands free voice command sucks. It stopped working completely after ONE WEEK of ownership! And thw manual one only works every once in a while. This thing needs work badly.
Welcome to the Roku Community, Kevin0232!
Thanks for bringing this to our attention. No worries! We're here to help you determine the cause and find the best resolution.
Rest assured that we will be coordinating this with the team for additional reinforcement and investigation. I will reach out to you via Private Message to gather further details to proceed.
In the meantime, you may install the Roku mobile app as an alternative to your physical remote. Not only can you launch channels, navigate the Roku interface, and search and issue commands with your voice, but you can also share personal photos and videos on your TV, listen privately with your headphones, and more.
Best regards,
Carly
Thank you for responding, JOHNNYD1632.
I appreciate your effort in troubleshooting your Roku Voice Remote Pro (2nd edition). In this case, I will coordinate this with our Support team for additional reinforcement.
Kindly check your inbox, and I will contact you via private message to request additional details regarding this matter.
In the meantime, you may install the Roku Mobile App as an alternative to your physical remote. This works well with Roku's streaming players and has a Headphones mode (private listening) feature.
Your continuous patience and understanding as we work on this are highly appreciated.
Best regards,
Carly
