Forum Discussion

Reel Rookie

3 years ago

Solved

Roku Remote only turning the volume up from any botton

Any luck mine just started having the same problem

RokuNimfa-C
3 years ago
Greeting jcdiscgolf,

Thanks for reaching out here in Roku Community.

We'd like to know more about the issue you are running into. Can you please specify the issue you are experiencing? What troubleshooting steps have you already taken to try to resolve the issue?

Have you tried all the possible troubleshooting steps found on our support page: How to fix your Roku voice or simple remote that is not working

Keep us posted on how it goes.

Regards,
Nimfa

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RokuNimfa-C
Retired Moderator
3 years ago
Greeting jcdiscgolf,

Thanks for reaching out here in Roku Community.

We'd like to know more about the issue you are running into. Can you please specify the issue you are experiencing? What troubleshooting steps have you already taken to try to resolve the issue?

Have you tried all the possible troubleshooting steps found on our support page: How to fix your Roku voice or simple remote that is not working

Keep us posted on how it goes.

Regards,
Nimfa
- jcdiscgolf
  Reel Rookie
  3 years ago
  Yes. I have a Roku simple remote (no voice or search option). I have tried all the troubleshooting options and the volume only increases. It will not decrease. Should I return my simple remote back to the store?
  Thank you
  - RokuNimfa-C
    Retired Moderator
    3 years ago
    jcdiscgolf,
    
    Thanks for getting in contact.
    
    Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.
    
    Keep us posted.
    
    Regards,
    Nimfa