Forum Discussion

norameehan's avatar
norameehan
Newbie
2 years ago
Solved

Roku Remote ok button stopped working

The Ok button on my remote stopped working.

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago
  • RokuTakashi's avatar
    RokuTakashi
    5 months ago

    Hi, amberlam1 

    Greetings, and welcome to the Roku Community.

    Thanks for sharing with us your concern about your Roku remote, where the "OK" button stopped working, and you are currently unable to pair it. I'm here to help you set up your Roku remote again.

    If your Roku remote does not initiate the pairing, you can try to perform this first.

    1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
    2. When your streaming device is powered on, it will automatically enter pairing mode 
    3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

    For more information, you can visit this support article on How to set up and pair your Roku voice remote

    Hope this helps, and let us know if you have further concerns or inquries.

    Thanks,
    The Roku Community Team.

21 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, norameehan!

    Thank you for letting us know about the OK button on your Roku remote not working. We'd be happy to help you find the best resolution for this.

    We'd like to assess your concern better so we can find you the best resolution possible. With this being said, kindly provide us with the following details:

    • Is this the remote that comes with your Roku player or was this purchased separately?
    • Serial number of the Roku player this remote was connected to.
    • When did you initially observe this happening?

    In the meantime, please reset your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. Then pair it again and try using the OK button to see if it works after resetting. 

    Your response is highly anticipated.

    Best regards,
    Carly

    • gstauss's avatar
      gstauss
      Reel Rookie
      7 months ago

      I've had the same issue with me Roku remote - the OK button has stopped working. All other buttons are working fine. I did everything that has been suggested - rebooted my Roku, reset the remote, changed the remote's batteries - with no resolution.

      Please advise.

      • renojim's avatar
        renojim
        Community Streaming Expert
        7 months ago

        gstauss, how old is the remote?  If the button is worn out there's not much that can be done short of taking the remote apart and trying to clean it or replacing the remote.

    • LeighAnne's avatar
      LeighAnne
      Newbie
      12 months ago

      I’m having a similar problem.  Though when I press the Ok button, it moves to the next item. For example, if I am on the Home Screen & trying to select Hulu, it would move over to Paramount. (See attached pic). 
      BUT, it doesn’t do it all the time! I have had no problems with it today from 7:00 AM - approximately 2:00 PM.  And it works fine on the side menu. However, it also doesn’t work when trying to type to search. 

      In response to your questions for the original poster: 

      * TCL Roku Tv

      * original remote

      * first noticed it last night.

      Thank you in advance for your help!

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Greetings from the Roku Community, LeighAnne!

        Thank you for providing us with precise details of your concern. We'd be happy to suggest troubleshooting steps to help you resolve this.

        Please try the following troubleshooting steps:

        • Reboot your TCL Roku TV: navigate to the Settings > System > Power > System restart
        • Reset your remote: press and hold the back and home buttons simultaneously for about 20 seconds. After doing so, pair it again.

        Keep us posted on how it goes and we'll continue assisting you from there.

        Best regards,
        Carly

    • Kellicouchee's avatar
      Kellicouchee
      Newbie
      12 months ago

      I am having the same problem with my Roku ok button. I have changed the batteries - did a re pairing 2x ( home plus back) plugged and unplugged from power source. This is quite a new system and this is the remote it came with. Model3941x2 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Warm greetings from the Roku Community, Kellicouchee!

        Rest assured that we will help you fix the issues you're currently experiencing with the OK button of your Roku remote. 

        Kindly provide us with additional information so we can assess your concern better and help you find the best resolution possible:

        • Did the OK button on your remote work when you paired it to your Roku Express 4K+? If not, when did this initially start?
        • When and where did you purchase this?
        • Is the OK button not working, or do you have to press really hard for it to work? 

        We'll be looking forward to your response.

        Best regards,
        Carly

  • daphnebartal's avatar
    daphnebartal
    Newbie
    7 months ago

    Don't worry, norameehan, there are a few things you can try for the OK button. First, check if there's any dirt or debris stuck around the button that might be blocking the signal. You can use some compressed air to gently clean it out. If that doesn't work, try restarting your Roku device itself. Sometimes that can clear up any glitches.