Roku remote not working
you can't access "settings" if the remote doesn't work!
Forum Discussion
10 Replies
Exactly!
I'm having the same issue as the others...my remote worked for a week and its dead as a doornail. So when I push the home button nothing happens. I followed the steps in the help section and nothing...repairing, rebooting both batteries and the device....still nothing. I opened a chat and got someone named Sambath, as soon as I stated my problem with the remote, the chat box suddenly disappeared. I've never had a problem with Roku, but I'm wondering what is up Roku!? I also had an unauthorized charge of 5.99 on my card from Roku/nbc....? I never ordered anything except Peacock and I used that card, which is the card I get part of my pay from work....now because of that charge I've had to cancel my card, wait for a new one....and I have auto pay on that card for my car insurance. So....thank you for listening to me vent and I hope you can help fix this huge problem because Roku is putting a kink in my life that I don't need. I've counted on Roku for many years and I'm suprised by all of this. - Sincerely, Miss Kitty
When you signed up for that channel service, you may have had 1 week free and after that, they bill you. Check the amount of the monthly subscription and see if it's $6.99. Problem solved!
I'm having the same issue. My remote died one day (the simple kind), so I replaced the batteries. That didn't work. I tried the camera thing with my phone, nothing. I purchased a new simple remote, made sure tye batteries were in correctly, and STILL nothing. I'm going to go ahead and assume it's actual device that is faulty.
I have 3 TVs with Roku sticks, one is a Roku TV. The main TV remote is constantly failing to function. It will work one minute then nothing the next. I have to pull the batteries MANY times a day to make it function - TEMPORARILY. The batteries are new - also, these remotes seem to eat through batteries way more than any other remote I've had. Sometimes I have to depower and repower the module as well. I used to be able to make it work "better" by going through the setup routine, but that doesn't work anymore either. Sometimes most functions will work, but not the volume buttons.
What is going on with ROKU? This is very frustrating.
Welcome to the Roku Community, MissKitty823!
I appreciate you voicing your concern about your Roku remote, and I'd be happy to help you find the best resolution so you can use it again.
Can you please let me know which specific Roku model this remote is connected to? Also, when and where did you purchase this device? In the meantime, I highly suggest visiting our support link to help you learn more about how to fix your Roku remote that is not working.
Furthermore, I highly recommend logging into the Roku website and going to My Subscriptions to manage your active subscriptions. If you need further assistance regarding charges, you may contact one of our Billing experts through our Account and Billing department.
I'll be looking forward to your update on how it goes!
Best regards,
Carly
