Forum Discussion

Merickson92's avatar
Merickson92
Reel Rookie
2 years ago
Solved

Roku remote not staying paired

I have a Roku purchased in 2021, remote has worked fine until recently. Now, it will re-pair with Roku but it will not stay paired after 10-15 minutes and I have to re-pair. It has also been consuming batteries at a fast rate as well. What else can I do? 

model: RC-FA1

3226001105

 

thank you

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Merickson92,

    A heartfelt welcome from the Roku Community!

    We appreciate you reaching out to us about your Roku remote. We're pleased to assist.

    • What Roku device are you using right now?
    • Is this the original remote coming from the box?
    • Have you tried replacing the batteries with a new matching pair and testing again?

    Follow the instructions below to manually check for software and app updates.

    1. Press Home  on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically and once completed, your device will reboot.

    For more detailed information about fixing Roku remotes, visit our Support page here: How to fix your Roku voice or a simple remote that is not working

    Thanks,
    Arjiemar

5 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Merickson92,

    A heartfelt welcome from the Roku Community!

    We appreciate you reaching out to us about your Roku remote. We're pleased to assist.

    • What Roku device are you using right now?
    • Is this the original remote coming from the box?
    • Have you tried replacing the batteries with a new matching pair and testing again?

    Follow the instructions below to manually check for software and app updates.

    1. Press Home  on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically and once completed, your device will reboot.

    For more detailed information about fixing Roku remotes, visit our Support page here: How to fix your Roku voice or a simple remote that is not working

    Thanks,
    Arjiemar

    • Merickson92's avatar
      Merickson92
      Reel Rookie
      2 years ago

      Good evening, 

      I purchased the Roku streaming stick, and it is the remote that came with the stick when I purchased it. I’ve changed batteries, paired and repaired, and it just will not work. It has been all updated with the correct updates. This is a Roku voice remote, not the simple remote. 
      I’ve also gone through all of Roku’s troubleshooting for voice remotes not working and have not had any success. 


      thanks, 

      merickson

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Merickson92,

        Thanks for the update,

        When using a Roku Streaming Stick that can be connected directly to an HDMI port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. If you are troubleshooting a Roku Streaming Stick, move it away from the HDMI connector on your TV by installing a free extension cable. 

        Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

        Thanks,
        Arjiemar