Roku remote not staying paired
Same issue with my Roku Express 4K
I don't think anyone indicated this was solved. What's up Roku?
Forum Discussion
3 Replies
No one indicated the issue was solved.
What's up Roku? Can't you help with these issues? Many people are experiencing the problems. Your brand is starting to suffer.
Hi, spacedefector
Thanks for posting, and welcome to the Roku Community.
We understand the issue you have encountered with your Roku remote that keeps disconnecting, and we're here to help.
Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.
- Reboot your voice remote
- Reboot your streaming device
- Replace or recharge the batteries in your voice remote
- Re-pair your voice remote to your streaming device
For more troubleshooting steps, you can visit this support article on How to fix your Roku voice remote that is not working
We hope this works, and let us know if you need further assistance. We're here to help you further.
Thanks,
The Roku Community Team.
Since the remote connects to the player using WiFi direct, I'd suggest you install WiFi Analyzer for Android or something similar if you use an iPhone. Then open the app and take note of how many others are using the same channel, log into the router and choose a channel/band with less congestion. If you use service provider modem/router its likely the router is set to defaults that include 'auto' for channel selection. This can cause problems in WiFi environments
