Forum Discussion

VinceHayman's avatar
VinceHayman
Newbie
3 years ago
Solved

Roku remote not responding to up or down buttons

At first I thought it needed new batteries so I changed them out but still no luck, I couldn’t move up or down only horizontal. I then reset my Roku remote and TV taking the batteries out unplugging the TV for 5 minutes plugging back in and put batteries in, but still not responding. I have also made sure none of the buttons are jammed by holding the power button for 15 seconds then pressing all the buttons many times. Is there anything else I can do to get it working?

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    3 years ago

    Hi VinceHayman,


    Thanks for reaching out to the Roku Community!

    We apologize for any inconvenience this has caused. We will work hard to ensure you get the proper level of support immediately.

    • What device are you using right now?
    • Have you paired the remote successfully before?
    • How long have you been using this remote?

    Please check this support article to help fix your remote issue: How to fix a Roku remote that is not working.

    Please keep us posted on what you find out. We will be more than happy to continue assisting you. We look forward to hearing from you.

    Thanks,
    Arjiemar

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for the added information, jmcgraw43.

    No worries. Our Support team has already been notified with regard to this remote issue you've been having. Kindly keep an eye out on your email for updates from them. 

    Aside from this, feel free to create a new thread for different concerns. We'd be glad to help you anytime. 

    Kind regards,
    Carly

20 Replies

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    3 years ago

    Hi VinceHayman,


    Thanks for reaching out to the Roku Community!

    We apologize for any inconvenience this has caused. We will work hard to ensure you get the proper level of support immediately.

    • What device are you using right now?
    • Have you paired the remote successfully before?
    • How long have you been using this remote?

    Please check this support article to help fix your remote issue: How to fix a Roku remote that is not working.

    Please keep us posted on what you find out. We will be more than happy to continue assisting you. We look forward to hearing from you.

    Thanks,
    Arjiemar

  • jmcgraw43's avatar
    jmcgraw43
    Reel Rookie
    2 years ago

    I am having the same problem, happened overnight, No response from any buttons including on/off. ROKU stick Model 381oX   Do not know if the problem is with the Stick or Remote. NOT Batteries. Have had the Stick about 1 1/2 years.

    Please let me know.

    Jim McGraw

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi jmcgraw43,

      May we know what specific Roku remote this is? Was it voice-operated or a simple remote? Also. Have you tried changing the batteries?

      Please keep us posted so we can continue assisting.

      Regards,
      Janadee

      • jmcgraw43's avatar
        jmcgraw43
        Reel Rookie
        2 years ago

        Nadee,

        The Remote has a Mic Icon / Button. But we don't use.  The Batteries were changed first thing.

        Is just the remote? or the Stick. When TV comes on the ROKU screen comes up.

        Jmcgraw43

  • lucyazul's avatar
    lucyazul
    Newbie
    2 years ago

    Same problem, appeared suddenly, working yesterday.  tried another roku remote, same problem; another roku receiver, same problem.  both remotes are voice remotes

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi lucyazul,

      Thanks for posting in the Roku Community!

      We appreciate you bringing to our attention the issue you have with your Roku remote. Could you tell us when did the issue occur? In addition, have you tried to replace it with a new set of batteries on your Roku remote?

      You can check out our support article to help you fix your remote: How to fix your Roku voice or simple remote that is not working.

      Please let us know what you find out.

      All the best,

      Chel

  • Mother1's avatar
    Mother1
    Reel Rookie
    2 years ago

    Nothing I got in touch with comester service no help, try getting universal remote, might help,or download remote app 🤔 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      We're grateful to have you here in the Roku Community, Mother1!

      Worry no more, as we are happy to find you the best resolution for your concern.

      Just to clarify, are you having issues with your remote's up or down buttons? If so, may we know what type of remote you are having these issues with? This article might help you Identify your remote.

      We'll be anticipating your response!

      Best regards,
      Carly

      • Corvette249's avatar
        Corvette249
        Reel Rookie
        2 years ago

        I purchased netflix and the man connected me to my computer and tv.  This was just this week.  I have a microphone  Roku with batteries.  The Roku remote will not respond to anything and I am frozen on the Roku picture. When I pick my source on tv it immediately goes to Roku pink page that is moving.  

        THEN ROKU FREEZES AND I CANNOT GET TO PICK EITHER NETFLIX OR PRIME.  

        PLEASE HELP, WHY DON'T YOU HAVE A PERSON ON PHONE TO HELP?