roku 3820RW remote
When I "register" the roku remote, after finding my wifi network, and after selecting "home and dorm connect" I am presented with home and dorm connect screen showing ID and PW.
However there is no Entry screen for these 2 fields - as I've seen on at least one Yahoo clip for Installing a Roku.
Please help me find the "wireless settings" this screen refers to?
Hi INXS9000RPM
Thanks for reaching out here in the Community!
Can you clarify what you mean by registering the remote? Is the device already been activated? What are the steps to reproduce the issue? Please also provide screenshots/videos of what is happening on screen.
With more information, we can assist you further.
All the best,
Kariza
By "registering" I mean that after connecting the powered HDMI stick into my TV (and changing TV Input device). the screen shows "How to pair with remote" for 30 secs. then switches to "Lets get Started" screen and prompts for "Language" and preselects English.
At this point I'm able to scroll the language options, which means my Remote has registered with the TV (Roku) app loaded from t6he HDMI stick.
Qu.1. Is this what you mean by ".......[has the] device already been activated?"
However the real issue here is the "Hotel and Dorm" wifi Connection step, where a Device ID (remote device?) and P/W are provided for entry into Wireless Settings. But WHAT Wireless Settings? What entry fields for ID and PW.
Also the Roku app on the TV freezes, none of the Remote's buttons function, and I have to RESET Roku device (to reload the Roku app) by briefly disconnecting power to the Stick device.
BTW. Your chat box Zado yesterday determined that I had to setup my device on a non-public network (or hotspot) first. Since then I haven't found the steps to do this using my phone's hotspot facility. When I open the hotpot (with the cell next to my TV) in my room with hotel Public WiFi, where do I place
A) the stick? Plug into TV? Next to cell hotspot?
B) the remote?
C) the cell?
Qu.2. I'm not clear on what steps to expect/follow to "setup" with hotspot.
Does the on-TV screen display a Roku app and dialog for entering the device (?) ID and PW shown during my previous connection attempts on hotel's WiFi.
Currently Remote ID - DIRECT-roku-32W-BOE284 or B0E284 i klucze16315920
Maybe you have a link to a "setup steps" that give such directions? Alternatively, would your (816) support center talk me thru the steps?
INXS9000RPM, you can't use Hotel/Dorm connect for the initial setup, as I think you've discovered.
Turn on your phone's hotspot feature. If you need help with that, post what kind of phone it is - Apple vs. Android.
Once the hotspot is enabled, plug the stick into the TV and connect the power (the USB cable). It should come up on the "Select a language" screen and hopefully your remote is operational. If it isn't, press and hold the pairing button on the back or inside the battery compartment until the light starts flashing. If it doesn't pair, disconnect the power to the stick for a few seconds and reconnect it. Once it restarts it should pair.
Once you've selected your language it should display Wi-Fi networks. Look for your phone's hotspot and connect to that. The name of the hotspot should be shown on the phone along with a password you can set. Select the hotspot and enter the password shown on the phone. Hopefully you'll get through the initial setup and then you can go back to the Hotel/Dorm connect.
