Forum Discussion

BRinSL's avatar
BRinSL
Newbie
3 years ago
Solved

Roku remote non responsive

I have a Samsung smart TV I am trying to pair my Roku streaming stick 4K.  My TV is on and says Roku but I cannot get my new Roku remote control to work. It’s like it’s dead. batteries are fresh and new, in properly.  
yesterday I was having difficulties I did see the pairing button aluminate,  but I was frustrated and walked away. So today I’m re-trying.  
should I be trying to re-pare this new remote and how would I do that?  Thank you any help would be appreciated.  

  • If it never gets past the startup animation then I would suspect a problem with the power adapter.  Make sure you're using the one that was supplied and not the TV's USB port.

  • renojim's avatar
    renojim
    Community Streaming Expert

    If it never gets past the startup animation then I would suspect a problem with the power adapter.  Make sure you're using the one that was supplied and not the TV's USB port.