Roku remote no longer controls tv
I have roku stick plus. The remote used to control the TV volume, mute, and power. But all of a sudden it says "the current remote does not support TV control" How can that be? It was working fine...
Forum Discussion
What is remotes model number? Look in the battery compartment for RC-?
RC-EL1.
Try this:
- Settings/Remotes & devices/Remotes/Voice Remote (in use)/Forget remote/<Enter code shown, press OK)
- This takes you back to "Remotes & devices".
- Remotes/Voice Remote (in use)/Set up remote for TV control/<Follow on screen instructions)
Thanks but that doesn't work. I don't even have the option to "forget remote".
This is the original remote that came with the package. It worked perfectly and then all of a sudden it stopped controlling tv.
The remote works on the roku stick. I can navigate the tiles on the roku but like I said in the original post......it no longer controls the volume, mute, voice control, and power on/off of the TV only.
Anyone else?
I had the same issue and found a very simple fix. Without forgetting the remote, simply go to Setting, Remotes & Devices, Remotes, then click on Add Devices or Add Remote, follow the steps to add your remote. It will add it as a second remote and give you the options to select the TV and test it. Once you are done and everything works, you will see Remote 1 and Remote 2 under remotes. Go to Remote 1, you will then see the forget Remote. Choose forget and your Remote 2 will become just Remote and everything will be back to normal.
