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Helpmenowfudge's avatar
Helpmenowfudge
Channel Surfer
5 years ago

Roku remote no longer controls tv

I have roku stick plus.  The remote used to control the TV volume, mute, and power. But all of a sudden it says "the current remote does not support TV control"

How can that be?  It was working fine before.  

I cannot control the TV volume, mute, voice control, and power on/ off

Does anyone have a fix?  And yes I already did a factory reset multiple times.  

Its a new TV.  Please don't ask about the specs.  

15 Replies

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  • DBDukes's avatar
    DBDukes
    Community Streaming Expert

    Helpmenowfudge 

    Stop doing factory resets. That won't help.

    What you want to do is configure the remote for the TV.

    Settings > Remotes & devices > Remotes > [whatever your remote is] (In use) > Set up remote for TV control

     

    • Helpmenowfudge's avatar
      Helpmenowfudge
      Channel Surfer

      That doesn't work.  I did that already 

      Settings > Remotes & devices > Remotes > [whatever your remote is] (In use) > Set up remote for TV control...............BUT it says

      "the current remote does not support TV control"!!!

      I've done a Google search.  Seems like tons of people are pissed about this. 

      It worked fine a couple days ago. And then one day. It just stopped.  I already did update.  

      Its not me.  Its roku that is messed up. Anyone else have an answer?

       

       

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert

        Helpmenowfudge 

        Sounds like the remote might be bad. If it's still under warranty, you can initiate a warranty return/replacement/repair here: https://support.roku.com/article/208757058

        You can get another remote from Walmart, Best Buy, or other such if you want to go that route, or if it's out of warranty.

    • Helpmenowfudge's avatar
      Helpmenowfudge
      Channel Surfer

      That doesn't work.  I did that already 

      Settings > Remotes & devices > Remotes > [whatever your remote is] (In use) > Set up remote for TV control...............BUT it says

      "the current remote does not support TV control"!!!

      I've done a Google search.  Seems like tons of people are pissed about this. 

      It worked fine a couple days ago. And then one day. It just stopped.  I already did update.  

      Its not me.  Its roku that is messed up. Anyone else have an answer?

       

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert

        What is remotes model number? Look in the battery compartment for RC-?