Roku Remote never works, anyone else know a good replacement?

I've had two Roku sticks and now have a RokuTv.

I actually like Roku and the TV is great except the never ending issue of the remotes not working.

My RokuTV remote crapped the bed a couple moths ago, I bought a universal remote but the commands don't work so you can never go backwards on any app. If you want to "go back" you have to go to the home page and start all over again it's beyond annoying.

Does anyone else have this constant issue with Roku and have you ever solved the problem?

I might have to pick a new product because this is ridiculous.