Forum Discussion

BowlerGuy's avatar
BowlerGuy
Newbie
11 months ago

Roku remote made a popping noise and jolted in my hand

We've had the same thing to us. The serial number inside the remote battery cover is: RF342B-T4-03 1-1.

We hope you have a resolution that isn't simply "use the mobile app as a remote." The controller should work safely, securely, and not cause alarm.

Thank you.

remotes

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    Greetings from the Roku Community, BowlerGuy.

    Thanks for letting us know about this. Rest assured that we will coordinate this with the team for additional reinforcement. 

    I will contact you via Private Message here for further assistance. 

    Your continuous patience and understanding are highly appreciated as we work on this.

    Best regards,
    Carly