Forum Discussion

Joan12's avatar
Joan12
Newbie
2 years ago
Solved

Roku remote made a popping noise and jolted in my hand

My husband was holding our Roku remote and it popped loud like a fire cracker.  It still works fine and the batteries weren’t affected.  What the heck is going on!! Now we are scared it’s going to cause a fire.

remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Joan12

    Thanks for posting here in the Roku Community.

    We're glad that you've brought this to our attention, and we'll be more than glad to assist. We've sent you a PM here in the Roku Community for us to discuss things further.

    In the meantime, we recommend using the Roku mobile app as a remote to control your Roku streaming device. Kindly visit this link here: How to use the Roku mobile app as a remote

    We hope to hear back from you.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Joan12

    Thanks for posting here in the Roku Community.

    We're glad that you've brought this to our attention, and we'll be more than glad to assist. We've sent you a PM here in the Roku Community for us to discuss things further.

    In the meantime, we recommend using the Roku mobile app as a remote to control your Roku streaming device. Kindly visit this link here: How to use the Roku mobile app as a remote

    We hope to hear back from you.

    All the best,
    Kash

    • Eggsandjazz's avatar
      Eggsandjazz
      Newbie
      2 years ago

      We just had the exact thing with one of our Roku remotes, loud popping and a jolt but the remote continues to work. The batteries look fine and have been installed a few months. Serial number X013006FV0M5

      This is a Hisense Roku TV

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Eggsandjazz Kororon,

        Greetings from the Roku Community!

        We appreciate you letting us know about your Roku remote. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having. 

        • What type of Roku remote are you using right now? (universal, simple, voice remote, or voice pro)
        • When and where did you purchase this Roku remote?

        We are eager to hear from you and investigate this matter further. Thank you!

        Kind regards,                                                                                                                                    Eunice

  • paulgxi's avatar
    paulgxi
    Newbie
    2 years ago

    The remote from my Roku 4 made the same popping noises as you describe.  This morning I noticed the noises coming from my table top where the remote was located.  Finally narrowed down the noises as coming from the roku remote.  The Roku 4 remote hadn't worked well (intermittently) since last week, so I was using a remote from a roku express that I have.  The popping noises stopped when I took out the batteries (AA type).  I thought maybe this was a feature of the remote to let you know the batteries need replacing, after reading this I'm not so sure.    Anyway, just wanted to explain that I found those same noises and upon changing batteries, the noises stopped.  I will be checking to see if perhaps the Roku 4 remote isn't discharging the batteries too quickly (which I suspect, because I just changed them not long ago) whereas the Roku Express remote batteries seem to last longer (AAA type).