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martytanis's avatar
martytanis
Channel Surfer
3 years ago

Roku Remote keeps unpairing.

Same issue for me.  Roku remote keeps unpairing from Roku/TCL tv.

SN:      YN00D3189463

Device:  9t683d189463

Please help.

remotes

6 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi martytanis,

    Welcome to the Roku Community!

    Thanks for bringing this to our attention, and we would like to know more about how we can assist. Would you be so kind as to provide more specific information regarding the remote issue you've encountered? When did you first notice it? In addition, what troubleshooting steps have you taken to resolve the issue?

    Your response is valuable to us so we can further assist you.

    All the best,
    Kash

    • martytanis's avatar
      martytanis
      Channel Surfer
      3 years ago

      Sure, no problem, Kash.  I've been dealing with the remote unpairing itself from the TV for 12-18 months at least.  I'm so tired of it.  I've tried to get help on this page before and stop back every once in a while to see if there's a solution yet or not.  The remote unpairs, the pairs itself again.  Sometimes it takes too long to pair again, so I pull one of the batteries for a second then put it back in.  This somehow forces the remote to reconnect to the TV.  A lot of times I have to pull the batteries a couple times just to sign in and get on an app.  Please help. 

      • HDMIGuy's avatar
        HDMIGuy
        Roku Guru
        3 years ago

        martytanis What you are experiencing is unusual.  I have three TCL Roku TVs and have never had a remote unpair.  My guess is you have a faulty remote.  Roku remotes for TCL TVs are about $10.  I would try a new remote.  Get the new remote from Walmart, Target, Amazon so if it also unpairs you can return it.