Forum Discussion

TMacie's avatar
TMacie
Channel Surfer
2 years ago
Solved

Roku remote keeps turning TV on and off when I try to turn TV on.

For the last month or so, the remote for my streaming stick turns the TV on and off and on and off repeatedly when I try to turn on the tv. I had thought it was the remote or stick so I bought a bran...
remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi TMacie.

    Welcome and thank you for posting here at the Roku Community!

    We appreciate you getting in touch with us regarding your remote issues on your Roku streaming device. We hear you and we're here to assist you with this.

    Have you tried to pair your Roku remote to control your TV again? If not, here's our Support link to further assist you with doing that: How to set up your Roku voice remote

    Keep us posted on how it goes and we'd be more than willing to continue assisting you with this.

    All the best,

    Carly

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Scuba2321,

    Thanks for posting here in the Roku Community.

    We appreciate you reaching out for assistance. Rest assured that we can provide you with the help you need. Since you've encountered an issue with two of your Roku 4K Streaming sticks, this can be resolved by using an HDMI accessory plugged into your TV and into your Roku Streaming stick. You can order one per device for free at this link: HDMI Extender

    Just provide the required details in the link to successfully order the HDMI Extender.

    We hope for the best for you.

    All the best,
    Kash

  • HDMIGuy's avatar
    HDMIGuy
    2 years ago

    JanAtheCPA Never use a TV USB port to power a Roku.  Most do not have enough power and will result in problems.

Nigel72's avatar
Nigel72
Channel Surfer
2 years ago

Can you please refer back to the previous posts regarding this issue?  I've provided the details twice before once, to RokuAnjelie and RokuTakashi.

My Roku Remote keeps turning my samsung tv on and off when I use it.  If I just use the samsung remote it will turn the tv on and leave it on.  It's only happening with the Roku Remote.

Previous comments:

Re: Roku remote keeps turning TV on and off when I try to turn TV on.

I am having the exact same issue as TMacie.

The serial number for my Roku stick is X02500A2EMPF

 

 

 

mmob's avatar
mmob
Newbie
2 years ago

Been seeing the same issue for a few months. Samsung TV. Roku Stick. Customers have provided details. What's going on with this please?

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    2 years ago

    JanAtheCPA Never use a TV USB port to power a Roku.  Most do not have enough power and will result in problems.

  • Boaterpro's avatar
    Boaterpro
    Reel Rookie
    2 years ago

    Wow this totally worked and it does boot up way faster. Remote works great now. These Roku moderators must be bots or are total morons. Why didn’t they ever mention this as a possible solution. 

  • Nigel72's avatar
    Nigel72
    Channel Surfer
    2 years ago

    Wow!  This did the trick!  Thank you Jan!  It's been months since I first reached out about this issue and had you to get a resolution.

    The remote works perfectly now that I've connected the adapter instead of using the USB port!  Thank you again!

  • JanAtheCPA's avatar
    JanAtheCPA
    Newbie
    2 years ago

    Always the same old advice, right, fellow users? Restart re-pair. When multiple users report that this solves nothing.

    I found what appears to be the solution for me, and will be very interested to hear if this makes sense or works for others.

    I was also having this problem, which, as for everyone else, only started this spring or early summer, and it was getting worse. I finally decided to find a USB power adapter and an AC outlet for my Streaming Stick 4K+.  The Roku had appeared to work just fine for quite a while using the USB outlet on my TV - even though I was admittedly ignoring low power warnings when I plugged it in.  Then this new whacky on/off behavior started, and was so bad I had put batteries back in the TV remote just for turning the TV on.  I don't know what made me decide to finally try an AC adapter for the USB, but whaddayaknow:  it's been three days of use, and the Roku remote power button now consistently turns my (non-smart) Sony Bravia on, and it stays on.  And here's a bonus: the Roku also boots up to the home screen a whole lot faster - go figure.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Community users,

    Thanks for keeping us posted about this issue!

    We understand you're having a problem with your Roku remote since it keeps turning on your TV. We'll be happy to assist. Please try to restart your Roku by following the steps below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    If the problem still persists, please try to unplug the Roku device and TV for 3 to 5 minutes and plug them back in again.

    Please keep us posted on what you find out.

    All the best,

    John

  • TMacie's avatar
    TMacie
    Channel Surfer
    2 years ago

    Not to be rude but you guys REALLY need to actually read the threads before responding. We are all way past restarting the device. I have even replaced the device and have the same issue.

    That said, another clue that may be easier to work with. I turn the tv and roku on with the power button (on the remote) then immediately cover the front of the remote with my hand (cover the IR sensor/emitter) the issue wont happen. If I cover it, then push the power button again, the issue wont happen.

    If I push the power button but not cover the remote the issue will happen. 

    My opinion is that the programming in the remote (as in code) is bad for certain TVs, maybe it doesnt wait long enough to be signaled that the tv/Roku have been turned on and send the IR signal to the tv again.

    Travis