Forum Discussion

Wall's avatar
Wall
Newbie
3 years ago

Roku remote keeps losing tv power & volume controls

Agreed.  I am so frustrated with our 4 month old Roku remote constantly losing TV control.   This is obviously a global issue that Roku had better fix or continue to lose customers. 
remotes
DanielSiegel's avatar
DanielSiegel
Reel Rookie
3 years ago

I think I may have just found the answer (which was in a previous post on this Forum -- dated 11-9-22 at 3:32 PM.  It referenced a "secret" menu and gave instructions for what appears to be a firmware update to the Roku remote itself (not the Roku device).  The process was very quick - under a minute.

I tried it on all 3 of my Roku Pro rechargeable remotes, and they all started working (ie, controlling the TV power and volume functions).  Only time will tell if this is a permanent fix to this frequent intermittent problem.

dotZero's avatar
dotZero
Channel Surfer
3 years ago

thanks Daniel, I did see that and tried. It was not successful. RemoteFwElk4190.bin is the latest update I have

  • pholagoo's avatar
    pholagoo
    Channel Surfer
    3 years ago

    *Insert WalterWhitelaughingincrawlspace.gif*  Both funny and frustrating to see that this problem has returned.  I had been living with it since June/July, but then sometime in February it seemed that Roku had sorted the problem out on their end.  Now it's late March and it's happening all over again.  Roku Support, maybe you could look at the old thread to see if there's some common denominator.  Maybe you could fix this like...permanently?  Or is this our "reward" for loyalty?  One month out of the year we get to experience a working product?

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi pholagoo,

      Thanks for getting in contact. 

      We apologize for the inconvenience this has caused. Please be advised that we are currently aware of the issue and our engineering team has been investigating this issue closely. We'd like to forward your details to the team to look into this.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • What are the steps to reproduce the issue you are seeing?
      • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We prioritize resolving this as soon as possible, and we ask that you bear with us as we manage this issue.


      Regards, 
      Nimfa

      • pholagoo's avatar
        pholagoo
        Channel Surfer
        3 years ago

        RokuNimfa-C 

        Living Room TV - Samsung UN55TU8000

        Roku Model: 3810X, Serial: YH00G4548276, Device ID: 2130CG548276, OS: 11.5.0 Build 4312-50

        Tracker ID: 76-128-840.  Steps to reproduce: Pressing volume, mute, or power button.  Happens 75% of the time.

        Bedroom TV - LG 43LM5700

        Roku Model: 3800X, Serial: YF007K471576, Device ID: CT3917471576, OS: 11.5.0 Build 6040-55

        Tracker ID: 76-128-843.  Steps to reproduce: Pressing volume, mute, or power button.  Happens 75% of the time.