Forum Discussion

Mikef365's avatar
Mikef365
Reel Rookie
3 years ago
Solved

Roku remote keeps losing tv power & volume controls

My Roku remote keeps losing the ability to control my LG tv's volume, mute, power. Sometimes it loses it after only a few hours or after 1 day. it's happened 3 or 4 times in the last week. My battery is fine. It's annoying to have to continue to keep setting it up again in the settings menu, and it works, but then it loses it !                 

Model#: 3811X Roku Streaming Stick +

LG tv model 26LV2500UG

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    We appreciate your patience while we investigated the issue related to the intermittent loss of TV power and volume control with your Roku device remote.

    At this time, we believe that the root cause of the issue initially reported in this thread has since been resolved. If you are still experiencing an issue with your remote, at this time we would recommend you to search the Roku Community for another thread similar to the issue you are experiencing. If there are no threads available, we encourage you to creating a new post to describe what you are seeing.

    We will be closing this thread out.


    Thanks,
    Danny

  • Down_South's avatar
    Down_South
    Newbie
    3 years ago

    Same problem here with an Roku remote and a LG TV. I ran across your problem looking for an answer for the same problem. Good luck and back to Google Foo I go. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Mikef365 Down_South

      Thanks for the posts.

      We would be more than happy to look into this issue, but need more detailed information. Can you please provide us the following information:
      -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      -brand and model TV you are using
      -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
      -steps to reproduce the issue you are seeing 
      -did you just start to see this issue occur after the recent OS 11.5 update
      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


      Thanks,
      Danny

      • RosaMalaga's avatar
        RosaMalaga
        Channel Surfer
        3 years ago

        I'm having the same problem with my Roku Express and Panasonic TV. It worked fine until a few weeks ago. I updated to 11.5 and it is worse. Very intermittent. Also sometimes I will push the volume once and it whizzes up to 20 or 30 by itself. Trying to re-pair remote results in message that TV is not compatible, even though remote usually controls TV.

    • BWMann's avatar
      BWMann
      Newbie
      3 years ago

      I'll jump in here and say that my Roku remote volume buttons are VERY sluggish and require a hard press to activate volume up/down.....so annoying. I end up using my TV remote instead. Samsung TV

      I have recharged the remote....checked FAQs in support...had someone else try it and agree that the buttons feel NUMB

      Model# 4802X-Roku Ultra

      Serial# X010003AMDGN

      Software 11.5.0

  • ADaniels's avatar
    ADaniels
    Newbie
    3 years ago

    I'm having the same issue with my Roku Voice Remote Pro, using a Roku Ultra box with a Hisense TV.  My problem started yesterday.  I initially re-programmed the remote to work with the tv.  That worked a couple of times, but then this morning, it didn't work (apparently the process went through every code and said it couldn't be paired).  Once, I simply plugged the remote in to charge (even though it had 30% battery remaining), and it suddenly started working.  I've also had luck by restarting the Roku box, and this last time I simply switch the voice control button off.  It's obviously some kind of update or something with Roku.  Oh, I also had the same issue last night with the regular Roku remote that came with the Roku Ultra box that's in my bedroom. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      ADaniels

      Thanks for the post.

      We would be more than happy to look into this issue for you, but will need more detailed information. Can you please provide us the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • TV brand and model
      • when did you start seeing this issue occur
      • were you previously able to control your TV volume and power
      • what troubleshooting steps have you already taken to try to resolve the issue

      Once we have this information, we will be able to investigate further.


      Thanks,
      Danny

      • RosaMalaga's avatar
        RosaMalaga
        Channel Surfer
        3 years ago

        After unplugging everything and resetting a couple times everything seems to be working now even though the pairing screen says not compatible, the remote is now controlling the TV. 

  • diverite2000's avatar
    diverite2000
    Reel Rookie
    3 years ago

    Same issues with my new rechargeable Roku remote and LG TV on my Roku Ultra. I have been losing volume and power control on my TV 3 or 4 times a day randomly even on a full charge. 

    I have since found kind of a solution, but believe it or not, if you keep the rechargeable remote plugged in to a charger at all times, the remote will not lose the volume  and power controls on your LG TV.

    Seems like a design flaw or lack of product testing since it seems to be a common problem from the similar complaints that are out there. 

    • Caseythekid's avatar
      Caseythekid
      Channel Surfer
      3 years ago

      Same problem.3821x Streaming stick 4K+, 11.5.0 build 4312-CU, Voice Remote Pro RC795, Dynex TV

      I have to disconnect stick from power, plug back in, and then set up for tv control to fix it. Works at first then quits. Repeat multiple times a day. Very frustrating. Got device at Christmas, and it has been a problem from the start. 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Hi Caseythekid

        Thanks for bringing this to our attention.

        Please reply here with the serial number of the Roku device associated with the affected remote. This can be found on the back of the stick itself. We'll be able to further assist you from there.


        All the best,
        Kariza