Forum Discussion

ilikecalzones's avatar
ilikecalzones
Reel Rookie
2 years ago
Solved

Roku Remote isn't working

My remote just started spamming random buttons, sometimes it stops spamming but all of the buttons are messed up. I changed the batteries and factory reset the TV, but nothing works. Please help.
remotes
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi daveleich,

    Welcome to the Roku Community!

    We're happy to help you with the problem with your Roku remote. Please try these steps:

    1. Navigate to Settings.
    2. Select Remotes & Devices.
    3. Select Remotes, followed by your remote.
    4. Select Set up the remote for TV control.

    After doing so, please try to restart the system by pressing the Home button on your remote, then go to Settings, System, Power, and System Restart. You can also check out this link here for why your Roku remote is not controlling the power and volume on the TV.
    Warm regards,
    Eunice

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi ilikecalzones,

Welcome to the Roku Community!

We're more than happy to assist you with your remote. Please try these steps:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart.

Let us know if this works for you!
Best regards,
Eunice

  • ilikecalzones's avatar
    ilikecalzones
    Reel Rookie
    2 years ago

    I did a factory reset, and it didn't work.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi ilikecalzones,

      Thanks for updating us here in the Roku Community!

      We understand you are having problems with your remote. We'd like to know more about the issue that you ran into. Please provide us with more details.

      • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
      • What type of remote are you using right now? (universal, simple, voice remote, or voice remote pro)
      • How long have you been using this remote?
      • Do you have extra batteries or new batteries?
      • Have you charged your remote? (If you're using a voice remote pro only)

      With detailed information, we will be able to assist you further.
      Best Regards,
      Eunice

      • daveleich's avatar
        daveleich
        Reel Rookie
        2 years ago

        standard remote, Philips smart TV, cant change volume. Is this normal??