My Roku remote won’t turn on even when pressing the restart button or pressing the restart button and home button. The light will not turn on no matter what even if I use multiple new different batteries. When I restart my Roku, it just goes to homepage and I can’t change anything about it because my remote will not turn on no matter what. Please tell me how to fix this.
I am having the same issue with my remote
Same issue here. 2 remotes, neither activate Roku site. Only turn on/off tv. 3 days same issue.
Hi there! Djl519
Thanks for reaching out!
It looks like your remotes aren’t paired with your Roku device, which is why they only work to turn the TV on and off. To fix this, just press and hold the Home button and the Back button at the same time for about 20 seconds, or until you see a light start flashing on the remote. If your remote has a pairing button on the back, you can also use that to pair it up.
Here’s a handy link with more detailed instructions.
Hope this helps!
Roku Community Team
Thanks for reporting, Kkeene!
Apologies for the delayed response. To help us identify your Roku Remote, can you share the model of it? You can also get some pictures for us to see. Also, any troubleshooting steps you have taken so far?
We'll wait for your response!
Roku Community Team
Hey Kkeene,
Welcome!
Thanks for letting us know about the problem you had with the Roku remote. Can you please provide the following information that RokuSuzetteL mentioned above?
Looking forward to hearing from you soon.
Thanks,
Roku Community Team
I am having the same issue with my remote
I have 3 Roku Ultras and two of the new voice remotes stopped worked. I charged them both overnight and they would work for as few minutes then the lights go out and I cannot do anything with the remotes. I tried to pair them with the Roku Ultra and TV and still the same results. These have rechargable batteries so I cannot remove them. I already replaced one remote with a new one and that is working fine but no the TV is having the same issues. Do I have to keep replacing these remotes every few months at $30 a piece? I would prefer a remote where I could replace the batteries. Would last much longer.
What is the warranty on the Roku remote?
Hi there! Jibeman
It looks like your remote has a power issue that drains quickly, just a few minutes after charging, which should not be the case. Let's try fixing the remote by rebooting it. Here's how:
You can visit this link for more detailed instructions.
Regarding your question, these remotes come with a one-year warranty.
Hope this helps!
Roku Community Team
Hey, mimi_q
Welcome to Roku!
It looks like you're having some issues with your Roku remote, like it won't turn on or has no status light. I would like to know more about it.
I'll wait for your response!
Roku Community Team
I’m using a Roku voice remote. i made sure that i inserted the batteries correctly with every pair i tried. i got the roku remote as a gift about a year ago
