Forum Discussion

djslcole's avatar
djslcole
Newbie
5 months ago

Roku Remote has quit controlling TV sound & mute

My Voice remote has quit controlling my TV sound & mute. It worked fine the last time I used it. Other functions seem unaffected. I replaced the batteries with new ones. The TV remote still works fine.

I notice the Roku SW 14.1.4 build 7709 was updated 2/23/25, but not sure if this would affect the remote.

I went thru the remote setting procedures and it seemed to complete correctly, but still no volume control.

I have a Roku Streaming Stick 4K model 3820X2 and the voice remote that came with it in 2024.

remotes

12 Replies

  • 1967Jesussaves's avatar
    1967Jesussaves
    Channel Surfer
    26 days ago

    Did they get this issue fixed? I just had an update and now my volume on remote is going up and down by itself. I don’t know what to do 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      26 days ago

      Hey, 1967Jesussaves​

      We understand that the volume level of your Roku keeps going up and down. We're here to assist you.

      What is your Roku device model, its current software version, and the type of Roku remote you have? In the meantime, let's see if this works for you.

      1. System restart your Roku device
      2. Reset your Roku remote
      3. Try again to control the volume using your Roku remote


      Keep us posted.

      Roku Community Team

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    5 months ago

    Hi djslcole,

    Welcome to the Roku Community!

    Thanks for letting us know that your Roku remote is not controlling your TV volume. We'd be glad to assist you with this.

    Before we proceed, we would like to know the make and model of your Smart TV. In the meantime, let's see if this will work for you.

    1. Restart your Roku device
    2. Reset your Roku Voice Remote
    3. Pair it and set up the remote for the TV control again.

    For more help, please visit our Roku support article: Why is my Roku® voice remote not controlling power and volume on my TV?

    We hope to get this sorted out soon.

    Cheers,
    The Roku Community Team