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Jeffmorasco2's avatar
Jeffmorasco2
Newbie
3 years ago
Solved

Roku Remote gets hot without use or pairing

I have moved my tv with a Roku stick (sn:c1387c859821).I put new batteries in the audio remote but had lunch before I paired it. When I picked up my remote it was hot. I replaced the batteries and they started heating up within 15 minutes even though I hadn't used the remote at all! It would seem to me that there must be some sort of internal short within the remote. I didn't know two 9 volt batteries could get hot.

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Jeffmorasco2,

    Thank you for reporting this issue to Roku Community!

    I'm sorry to hear about the issue you're running into, but not to worry, we'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

    If you need any additional help and we’ll follow up to continue assisting you.


    Best regards,
    Mary

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Jeffmorasco2,

    Thank you for reporting this issue to Roku Community!

    I'm sorry to hear about the issue you're running into, but not to worry, we'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

    If you need any additional help and we’ll follow up to continue assisting you.


    Best regards,
    Mary