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ddroddy's avatar
ddroddy
Newbie
11 months ago

Roku remote fails to move from one option to another.

I am attempting to use roku on a wifi location that I've used previously with the same device. The light on the roku flashes briefly and then goes out. The roku remote doesn't allow me to select any options. 

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1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    11 months ago

    Hi, ddroddy 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you sharing your concern about a Roku device issue with us, and our team would like to gather more details so we can assist you.

    To help us understand your concern further, can you please provide the details below:

    • What specific Roku device model are you having issues with?
    • Elaborated on the specific behavior of the issue.
    • What troubleshooting steps have you taken so far in an attempt to resolve the issue?

    With more details, our team will be in a better position in helping you address your concern.

    Keep us posted.

    Thanks,
    Kash