Forum Discussion

jillprock's avatar
jillprock
Binge Watcher
3 years ago
Solved

Roku remote draining batteries and now not working

Tried the fix's Express 4K+ bought in Dec. 2022 kept draining the batteries. tried the fix's with no results - Just popped out the batteries. Slowly everything else stopped working. Tried pairing and all troubleshooting suggestions.  Now it's dead even with new batteries put in twice just to make sure. How do I  contact someone at Roku to get a replacement?  FYI switched to Roku from Dish, yes a few glitches but still SO MUCH BETTER!  Could someone tell me how to contact a person at Roku?  Thanks so much!

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi jillprock,

    Thanks for keeping in touch and providing the additional information.

    We appreciate you letting us know about this battery issue with your Roku remote, Not to worry, we're going to assign a member of our Support team to reach out to you via email. They will be assisting you from thereon.

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi JoeDeb23,

    Saw your post!

    We appreciate your patience regarding this matter and we are working on ways to better improve this process. We understand that you are inquiring about the status of your remote replacement. 

    We can see that you’ve been in contact with our Support team regarding your RMA ticket. Rest assured that we’ve escalated your RMA support request. Please keep an eye on your email, a member of our support team will be in contact.

    We will forward your valuable feedback to the concerned team. Don't hesitate to let us know if you have any questions or additional feedback.


    Best regards,
    Mary

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    jokerwine,

    Thanks for the post,

    Have you checked the support article that we have provided on how to fix your issue? Please make sure we don't miss any single steps.

    The battery life depends on the capacity of the battery and the usage of the remote, especially when using the voice command.

    For how long have you been using this Roku voice remote?

    You can also download the Roku mobile app and use it as a remote instead. Please check this out: How to install the Roku mobile app and How to sign in to the Roku mobile app.

    Thanks,

    Arjiemar

25 Replies

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi jillprock, 

    Thanks for your post. 

    Sorry to hear about your experience with the Roku Voice Remote. To clarify, you have tried all the suggested troubleshooting steps here: Fix your remote. If you still have no luck after the steps, kindly send us here your Roku device serial number to which the remote is paired. Its serial number is printed on the bottom or back of the device. 

    Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


    Regards,
    Nimfa

    • JoeDeb23's avatar
      JoeDeb23
      Channel Surfer
      3 years ago

      Don’t Bother, all they do is dance around and keep you on the phone for more than an hour talking about everything of my Roku 4K stick, I tried everything along the way. The batteries go dead in a max 3 days, you read in the forums that they are working on a fix and then at the end “OOPS YOUR REMOTE IS ONLY COVERED FOR SIX MONTHS. Go out and buy the $30 plug in remote. I have 3 Rokus and will be going back to Amazon

      • Joe9523's avatar
        Joe9523
        Channel Surfer
        3 years ago

        I talked to Roku again and was told a new remote would be sent out. That was over a month ago, just text with them today and was told the remote had shipped, I don’t know when, but they said I would receive it in a couple of days. We will see. 

    • jillprock's avatar
      jillprock
      Binge Watcher
      3 years ago

      Sorry for the delay in response, just got out of hosp. yesterday.  Thank you so much for responding to me. I did follow all the suggestions, steps etc. and it still won't work. I paired my Roku 3 remote with very limited use for now just to get by.  The serial number is 3226001238. Thanks.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        jillprock 

        Appreciate the response.

        Could you provide us with the serial number of your Roku device associated with the affected remote? This can be found at the back or underneath the player itself. We'll be able to further assist you from there.


        All the best,
        Kariza

  • wagnerdutra's avatar
    wagnerdutra
    Newbie
    2 years ago

    Hi Amy Roku Srick is drain the estreites after 2 or 3 days. using non rechargeable batteries, trying all fix posts and using a wall usb power (not tv one) 

    Stick Streaming 4K - 3280x

    X0170008K9R6.

    please contact me via email to solve this asap 

     

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi wagnerdutra,

      Welcome to the Roku Community!

      We regret hearing about these remote woes. Please be advised that we have passed along your concern to our Support team. They will reach you from there.

      Please don't hesitate to get back to us if you still need a hand or anything else that we can further look into.

      Regards,

      Rey

    • Cheribn's avatar
      Cheribn
      Newbie
      2 years ago

      How can support be received for this same issue! This is ridiculous to replace batteries every few days and continuing having to purchase a new remote every  few months AND not to receive support! This is extremely frustrating and expensive, not worth supporting your product if your customers are not worth your time!!!!!

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Cheribn,

        Welcome to the Roku Community!

        We're sorry to hear about your experience with the Roku Remote. This is not the experience that we aim for. To clarify, you have tried all the suggested troubleshooting steps here: Fix your remote. If you still have no luck after the steps, kindly send us your Roku device serial number with which the remote is paired. Its serial number is printed on the bottom or back of the device.

        Once we have this information, We'll be able to pass it along to our Support team, who can assist you further.

        All the best,

        Chel